IGS Energy · Reviews
IGS Energy reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Selectra editorial verdict
IGS Energy is a strong choice for Ohio and Pennsylvania households that want a single supplier for both electricity and natural gas, particularly if the B Corp / sustainability story matters to you. The headline rates are mid-pack rather than market-leading, so always check IGS's offer against your utility's price-to-compare and at least one competing supplier before signing. Avoid door-to-door enrollment — sign up directly on igsenergy.com or via the phone to ensure you see the full Terms of Service, and set a calendar reminder for the contract end date to avoid the variable-rate renewal.
Pros
- B Corp certified (first US retail energy supplier to earn it) — third-party governance and sustainability oversight.
- A+ BBB rating with long-standing accreditation in Ohio.
- Dual-fuel offering (electricity + natural gas) in Ohio, Pennsylvania and Maryland — single supplier for both bills.
- Strong Midwest footprint with deep operational knowledge of Ohio and Pennsylvania deregulated markets.
- IGS Solar and Home Warranty bundles give the brand more product depth than most competitors.
Cons
- Door-to-door sales tactics remain a recurring complaint theme, particularly in Ohio — verify the agent's ID and read the contract before signing.
- Headline rates are mid-pack — IGS is rarely the cheapest in any given state, especially against utility default in Ohio.
- Variable-rate renewal default has historically priced well above competing fixed plans.
- Customer-service queue times during cold snaps and summer peaks can stretch beyond 30 minutes.
- Privately held, so financial disclosure is more limited than for publicly listed competitors.
Common questions about IGS reviews
IGS Energy reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare IGS's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real IGS customer before publishing — so the signal is higher quality than open platforms.