Public Power · Reviews
Public Power reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Selectra editorial verdict
Public Power is a Connecticut-based multi-state retailer suitable for households in CT, PA, NJ, NY or DC who want a competitive fixed-rate alternative to the utility default. Always compare the unit rate against your utility's price-to-compare (CT customers can use energizect.com), set a calendar reminder for the contract end, and confirm the renewal clause in the Terms of Service.
Pros
- 8-jurisdiction electricity footprint — among the broader Northeast / Mid-Atlantic retailers.
- Dual-fuel option in NJ and NY (electricity + gas) under a single supplier.
- Green-energy plans available with REC matching.
- Connecticut-based with established multi-state regulatory relationships since 2009.
Cons
- Connecticut-licensed retailers have historically faced state-PUC scrutiny — verify current standing with PURA before enrolling.
- Variable-rate renewals after fixed-term expiry can spike well above the utility default rate.
- Limited rate-sheet transparency outside state energy-shopping portals.
- Customer-review aggregate scores skew negative — typical of the retail-energy category.
Common questions about Public Power reviews
Public Power reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare Public Power's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real Public Power customer before publishing — so the signal is higher quality than open platforms.