US retail energy supplier

Pulse Power US

Headquartered in The Woodlands, Texas and owned by BP Energy Retail Company, Pulse Power markets simple fixed-rate electricity plans across all four competitive ERCOT TDU zones. The brand positions itself on transparent base charges and a no-frills product catalogue.

See Pulse plans Call 1-833-785-7797

Founded 2018 Estimated 150,000+ Texas customers (2026) The Woodlands, TX 1 state served

Founded

2018

Years in the US market

Customers

Estimated 150,000+ Texas customers (2026)

Households served

About

Who is Pulse Power?

Registered as Pulse Power, LLC, Pulse Power uses this legal name for state public-utility-commission filings and customer contracts. The trading name on bills is the shorter, more recognisable form.

The company is headquartered in The Woodlands, TX, where it runs senior management, customer operations and regulatory liaison with state commissions.

Pulse Power was established in 2018. A longer track record means more years operating under state-commission rules and a wider history of customer feedback, billing and regulatory interactions.

Pulse Power is part of the BP Energy Retail Company (subsidiary of BP plc, LSE: BP) group, which provides shared governance, financial backing and a broader pool of expertise in wholesale-market trading, hedging and regulatory work.

Service area

Where Pulse Power operates

Electricity

1 state

Service availability varies by zip code within each state. Eligibility depends on your local utility's deregulation status — check on Pulse Power's website with your zip code before enrolling.

Plan structure

What plan types does Pulse Power offer?

Texas Saver fixed

12, 24 and 36-month fixed-rate plans with no usage credit games; the rate you see is the rate you pay across the full 500-2,000 kWh band.

Texas Green Saver

100% renewable fixed-rate plans matched with Green-e certified RECs; small premium over the conventional Saver tier.

Free Time plan

Time-of-use plan with free electricity during a defined weekday window; higher rate during peak hours.

Renewable content: Pulse Power's Texas Green Saver plans are matched 1:1 with Green-e certified RECs. Parent BP also operates a substantial onshore wind portfolio in Texas through its Lightsource bp and BP Wind Energy units.

See current Pulse plans & rates

Timeline

Pulse Power — key moments

2018

Pulse Power launches in Texas as a BP-backed retail electric provider, initially marketing through online comparison channels.
2021

Survives Winter Storm Uri without imposing wholesale-cost pass-throughs on residential customers, building customer-trust word of mouth.
2024

Rolls out a 36-month fixed-rate plan, one of the longest-term residential offers on Power to Choose at the time.

Contact

Reach Pulse Power customer service

Pulse Power's customer service handles enrollment questions, billing, switching and complaints. Have your account number from a recent bill ready to speed up the call.

For outages, call your TDU rather than Pulse — CenterPoint (713-207-2222), Oncor (888-313-4747), AEP Texas (877-373-4858), TNMP (888-866-7456).
Pulse charges a base monthly fee in addition to the kWh rate; always check the Electricity Facts Label for the all-in price at your actual usage tier before signing.

Customer service

1-833-785-7797

Monday-Friday 8 a.m. - 6 p.m. CT

Pulse Power online account

Frequently asked

Pulse Power — answers to common questions

Pulse Power is regulated by the public utility commission in each state where it operates. Reliability is best judged against your own usage profile: read recent reviews, confirm the customer-service hours match when you actually need to call, and compare the unit rate against the utility's price-to-compare for your zip code.

Plans can typically be enrolled directly on Pulse Power's website or by calling 1-833-785-7797. Before signing up, always compare the unit rate (¢/kWh for electricity, $/therm for gas) against your utility's price-to-compare for your zip code.

You can switch your retail supplier at any time, though early termination fees (typically $50-$200) may apply if you are on a fixed-rate plan and within the contract term. Check your enrollment letter or Terms of Service for the exact figure. Switching back to your default utility supply is always free.