Think Energy · Reviews
Think Energy reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Selectra editorial verdict
Think Energy is one of the more credible US retail-electricity choices for households who want institutional scale: ENGIE's parent backing, broad 12-jurisdiction footprint, and a 100% renewable plan matched with Green-e certified RECs. As with any retail supplier, compare the unit rate against your utility's price-to-compare, read the renewal clause in the Terms of Service, and set a calendar reminder for the contract end date.
Pros
- Backed by ENGIE SA — one of the world's largest energy groups (CAC 40 listed, French State ~23% shareholder).
- 12-jurisdiction footprint — among the broadest in US competitive retail electricity.
- 100% green plans matched with Green-e certified RECs.
- Strong wholesale-market hedging capability through ENGIE's global energy-trading arm.
- Long contract terms (24, 36 months) available for households wanting maximum stability.
Cons
- As a large multi-state retailer, customer-service responsiveness can lag smaller boutique suppliers.
- Aggregate Trustpilot reviews skew negative — typical of the US retail-electricity category.
- Variable-rate renewals after fixed-term expiry have been a recurring complaint theme.
- Headline rates not always cheaper than the local utility's default Price-to-Compare — always compare before enrolling.
Common questions about Think reviews
Think Energy reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare Think's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real Think customer before publishing — so the signal is higher quality than open platforms.