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US retail energy supplier

WGL Energy Services US

Headquartered in Vienna, Virginia and owned by Canadian energy infrastructure group AltaGas Ltd (TSX: ALA) since 2018, WGL Energy Services is the competitive retail arm of Washington Gas. It sells electricity and natural gas across D.C., Maryland, Pennsylvania and Virginia to residential and small-business customers.

See WGL Energy plans Call 1-855-465-4945
Founded 1997 Estimated 250,000+ across DC, MD, PA, VA Vienna, VA 4 states served

Founded

1997

Years in the US market

Customers

Estimated 250,000+ across DC, MD, PA, VA

Households served

About

Who is WGL Energy Services?

Registered as WGL Energy Services, Inc., WGL Energy Services uses this legal name for state public-utility-commission filings and customer contracts. The trading name on bills is the shorter, more recognisable form.

The company is headquartered in Vienna, VA, where it runs senior management, customer operations and regulatory liaison with state commissions.

WGL Energy Services was established in 1997. A longer track record means more years operating under state-commission rules and a wider history of customer feedback, billing and regulatory interactions.

WGL Energy Services is part of the WGL Holdings, Inc. (subsidiary of AltaGas Ltd, TSX: ALA) group, which provides shared governance, financial backing and a broader pool of expertise in wholesale-market trading, hedging and regulatory work.

Service area

Where WGL Energy Services operates

Electricity

3 states

  • DC
  • MD
  • PA

Natural gas

4 states

  • DC
  • MD
  • PA
  • VA

Service availability varies by zip code within each state. Eligibility depends on your local utility's deregulation status — check on WGL Energy Services's website with your zip code before enrolling.

Plan structure

What plan types does WGL Energy Services offer?

Fixed-rate electricity

12, 24 and 36-month residential electricity plans across PA, MD and DC.

100% renewable electricity

CleanSteps® Wind plans matched with Green-e certified RECs from US wind projects.

Fixed-rate natural gas

12 and 24-month natural-gas plans across MD, DC, PA and VA service territories.

Carbon-neutral natural gas

CleanSteps® Carbon Offsets plans that pair conventional gas supply with retired carbon offsets.

Renewable content: WGL's CleanSteps® product line offers Green-e certified wind RECs for electricity and verified carbon offsets for natural gas; one of the only retail suppliers in the Mid-Atlantic with a carbon-offset gas product.

See current WGL Energy plans & rates

Timeline

WGL Energy Services — key moments

  1. 1997

    Washington Gas Energy Services launches as the competitive retail arm of Washington Gas, ahead of D.C. and Maryland gas-market deregulation.

  2. 2014

    Expands into Pennsylvania and adds residential electricity supply across DC, MD and PA.

  3. 2018

    AltaGas Ltd completes the $6.4 billion acquisition of WGL Holdings; WGL Energy Services continues to operate under its own brand.

  4. 2021

    Rolls out the CleanSteps® Carbon Offsets natural-gas product across DC, MD and VA service territories.

Contact

Reach WGL Energy Services customer service

WGL Energy Services's customer service handles enrollment questions, billing, switching and complaints. Have your account number from a recent bill ready to speed up the call.

  • WGL Energy Services is the supply company — Washington Gas (gas) and Pepco / BGE / Delmarva / PECO (electric) still own the pipes and wires and answer outage and gas-leak calls.
  • For gas leaks call Washington Gas at 1-800-752-7520 (24/7), not WGL Energy Services.
  • CleanSteps® products carry a small premium over the conventional plans; check the Terms of Service for the exact renewable / offset percentage.

Customer service

1-855-465-4945

Monday-Friday 8 a.m. - 6 p.m. ET

WGL Energy Services online account

Frequently asked

WGL Energy Services — answers to common questions

WGL Energy Services is regulated by the public utility commission in each state where it operates. Reliability is best judged against your own usage profile: read recent reviews, confirm the customer-service hours match when you actually need to call, and compare the unit rate against the utility's price-to-compare for your zip code.

Plans can typically be enrolled directly on WGL Energy Services's website or by calling 1-855-465-4945. Before signing up, always compare the unit rate (¢/kWh for electricity, $/therm for gas) against your utility's price-to-compare for your zip code.

You can switch your retail supplier at any time, though early termination fees (typically $50-$200) may apply if you are on a fixed-rate plan and within the contract term. Check your enrollment letter or Terms of Service for the exact figure. Switching back to your default utility supply is always free.