El Paso Electric (EPE) El Paso : About, contact, and bill pay

Electric Texas

As a public and regulated utility company, El Paso Electric Company covers all the bases with the production, distribution and provision of electricity within southern New Mexico and west Texas (El Paso County, Hudspeth County, and Culberson County). El Paso Electric offers customers a El Paso Electric login, which is an access point for customers to manage their accounts. Scroll (or swipe) down for information on the El Paso Electric power outage phone number for customer service, and other ways customers can make a bill payment besides using the El Paso Electric BillMatrix.


El Paso Electric : Service area

Being El Paso Electric, power supply understandably covers the city of El Paso (79911, 79912, 79930, 79934, 79938, etc.) which, just to name a few, includes the areas:

Neighborhood Zip Codes
East Side 79907, 79915, 79925, 79935, 79936
Northeast 79904, 79924, 79930, 79934
Northwest 79821, 79835, 79902, 79911, 79912, 79922, 79932, 88063
Lower Valley 79907, 79915, 79925, 79927, 79928, 79935, 79936
Central 79901, 79902, 79903, 79904, 79905, 79906, 79908, 79912, 79915, 79916, 79920, 79922, 79925, 79930
Las Tierras 79936,79938
Save the Valley 21 79907, 79915
Cielo Vista 79905, 79915, 79925
Album Park 79925

 

... along with providing service to communities outside of the city of El Paso, as in:

Socorro (79907, 79927, 79928, 79930, 79938) San Elizario (79836, 79849, 79927)
Horizon City (79928) Fabens (79838)
Fort Bliss (79906, 79908, 79916) Canutillo (79821, 79835, 79932)

Moving to the city of El Paso (79911, 79912, 79930, 79934, 79938, etc.) or surrounding Texan area and need to start electricity service?

Considering El Paso Electric Company is the area´s dominant power enitiy, it may still be best to ensure EPE covers your new home. So to get started, connect with EPE customer service (number is listed below) to find out whether they provide service to your address. If by chance EPE does not serve your location, continue down the list we have below of the other major Transmission & Distribution Utilities present (in order: from west Texas going east) until you find the utility that serves your home.

  • El Paso Electric Co. customer service: (Texas) 915-543-5970 / (New Mexico) 575-526-5555
  • Oncor Electric Delivery's customer service: 888-313-6862 [Closest office- Pecos, TX- 209 mi. east of El Paso]
  • Texas New Mexico Power's cust. service: 888-866-7456 [Closest office- Odessa, TX- 283 mi. east of El Paso]
  • AEP Texas North's customer service: 877-373-4858 [Closest office- McCamey, TX- 285 mi. east of El Paso]

If you have found that EPE Co. is not your utility and it´s one of the other three (deregulated) utilities from the list above, then the only other step is to decide which Retail Energy Provider (REP) to go with! Feel free to browse the Full List of Retail Electric Providers in Texas. Once decided, starting service is pretty straightforward. To open an account in your name you will simply need to call your favorite REP and provide:

  • Your exact address (including your street address, unit number, city/town, and zip code)
  • Your full name and contact information (phone number, email, address)
  • The date you require service (in other words, the date you move in)

Many REPs require a security deposit to activate accounts for new customers, so you may also be asked for your Social Security Number (SSN) in order for the provider to perform a credit check.

Outage and Customer service contact

Your local electric utility is responsible for responding to electric disruption and problems of electric matter. Call their outage number if your power goes out unexpectedly, or if you witness a dangerous situation involving power lines (a tree branch too close to a electric line). In most cases, for all other concerns, including questions about your bill, payment, or any other issue, call their customer service number.

For one-on-one help in creating an account, you can visit the closest store (*walk-ins and opening hours may differ due to COVID-19 restrictions, so calling before making the trip is highly recommended):

Utility Company Address Contact for: Phone number Schedule
El Paso Electric Co. (TX) 200 East Main St., 79838 Fabens, TX Customer service 915-543-5970 Drive-through only 8am - 5pm (M-F)
El Paso Electric Co. (TX)   Outages in Texas 915-877-3400 24/7
El Paso Electric Co. (NM) 201 North Water St., 88001 Las Cruces, NM Customer service 575-526-5555 Drive-through only 8am - 5pm (M-F)
El Paso Electric Co. (NM)   Outages in New Mexico 575-523-7591 24/7
Oncor Electric Delivery 301 S. Dixie Blvd, 79761 Odessa, TX Customer service 888-313-6862 8 am to 6 pm (Mon - Fri)
Oncor Electric Delivery   Outages 888-313-4747 24/7
Texas New Mexico Power 1126 Stafford Blvd, 79772 Pecos, TX Customer service 888-866-7456 8:30 am to 7:00 pm (Mon - Fri)
Texas New Mexico Power   Outages 888-866-7456 24/7
AEP Texas North 17101 US-67, 79752 McCamey, TX Customer service 877-373-4858 -
AEP Texas North   Outages 866-223-8508 24/7

Moving from a local coop service area to another part of Texas? A majority of Texas residents live in deregulated electric zones where the competition between +70 electric providers enables the power to choose from electricity plans that offer 100% renewable energy, rate type options, or even annual freezes on summer rates!

El Paso Electric : Ways to pay a bill

EPE offers customers a few ways to make a bill payment. One of the ways is to use BillMatrix - online or by phone (below) - at a standard fee of $2.35, regardless of payment form. What are some other ways to pay to avoid this BillMatrix fee? Check out the options below:

El Paso Electric bill pay methods
Bill pay method Service fee
for payment?
Contact Availability
EPE office drive-through
for bill payments
Free service! EPE offices open
for drive-thru bill payments
Mon-Fri
8am-5pm
Drop Boxes for
cashless payments
Free service! El Paso Electric
Drop Box locations
24/7
Schedule bill payments
with e-Bill
Free service! El Paso Electric
e-Bill setup
24/7
AutoPay / Bank draft Free service! EPE Bank Draft
enrollment form
automatic monthly payments
In-person payments with
EPE authorized agents
Yes: $1.00 Western Union locations (depends on locale)
In-person payments with
EPE authorized agents
Yes: $1.50 CheckFree locations (depends on locale)
Bill2Pay app Yes: $1.95 Apple App Store
Google Play App Store
24/7
BillMatrix - online Yes: $2.35 BillMatrix online 24/7
BillMatrix - phone Yes: $2.35 1-800-624-2142 24/7

About Oncor Electric Delivery

Would you like to know more about Oncor Electric Delivery?

Oncor Electric Delivery will be happy to answer any questions you might have about starting your electricity service including questions about electricity rates or billing in its contact phone 888-313-6862.

About Texas New Mexico Power

Would you like to know more about Texas New Mexico Power?

Texas New Mexico Power will be happy to answer any questions you might have about starting your electricity service including questions about electricity rates or billing in its contact phone 888-866-7456.

About AEP Texas North

Would you like to know more about AEP Texas North?

AEP Texas North will be happy to answer any questions you might have about starting your electricity service including questions about electricity rates or billing in its contact phone 877-373-4858.

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