Consumers Energy in Michigan: Outage map, bill pay, and login

consumers energy michigan

Consumers Energy is one of the largest utility companies serving Michigan. The Consumers Energy customer service number is 1-800-477-5050. Keep scrolling (or swiping) down to find out how to contact Consumers Energy to report a power outage and find power outage restoration time, Consumers Energy bill pay methods, what the Consumers Energy login portal offers to customers, and other useful Consumers Energy numbers to reach Consumers Energy customer service departments.


Consumers Energy outage : outage map, restoration time, and report a power outage

If your power goes off, Consumers Energy has a few different ways to report a power outage, check the status of an outage, and the estimated outage restoration time.

Consumers Energy outage map & power outage contact
Incident Contact at: Available
Downed Powerline 9-1-1, then
1-800-477-5050
24/7
Consumers energy outage map
Consumers Energy restoration times
Power outage map 24/7
Report an outage 1-800-477-5050 24/7
Report an outage Consumers Energy outage
report form
24/7
Check outage status Consumers Energy outage
status form
24/7
Report street light issue 1-800-477-5050 24/7
Report street light outage Report Consumers Energy
street light outage
24/7
Status of street light outage Status Consumers Energy
street light outage
24/7

Customer service & Consumers Energy login portal

Consumers Energy has been providing service to Michigan for over 130 years. Residents falling within the Consumers Energy service area are supplied Consumers Energy electricity by default.

Consumers Energy customer service : phone numbers

Consumers Energy numbers: Quick contact for customer service
Reason: Phone number: Hours:
Service:
Start, stop, or transfer
1-888-450-9143 Mon-Fri: 7am-6pm
Sat: 8am-2pm
Residential customer service 1-800-477-5050 Mon-Fri: 7am-6pm
Sat: 8am-2pm
Business customer service 1-800-805-0490 Mon-Fri: 8am-4:30pm
Landlord customer service 1-855-477-9027 Mon-Fri: 7am-6:30pm
Sat: 8am-2pm
Customer service for the
hearing/speech impaired (TTY)
7-1-1 Mon-Fri: 7am-6pm
Sat: 8am-2pm
Bill pay 1-866-329-9593 24/7
Bill payment assistance 1-800-477-5050 Mon-Fri: 7am-6pm
Sat: 8am-2pm

Consumers Energy login: Customer portal

Many Consumers Energy customer service features are available online, through your Consumers Energy login. Take advantage of the Consumers Energy login, in order to:

  • View, update, and manage your account information anytime, anywhere
  • Use the online bill pay feature
  • View current bill and billing history (up to 18 months)
  • Understand household energy use
  • Submit meter readings
  • Report a power outage
  • Activate power outage alerts and/or payment notifications
  • Sign up for paperless billing

Consumers Energy : Pay bill phone number

pay utility bill

There are a few different ways to make a bill payment with Consumers Energy. For convenience, here is a brief summary of how customers can pay a Consumers Energy bill:

To make a Consumers Energy bill payment, call 1-866-329-9593 or customers can make a bill payment by:

  • Auto-pay: from the Consumers Energy Login account
  • One-time payment, online: from the Consumers Energy Login account
  • Online, from your personal bank (bank will need the Consumers Energy address, below)
  • At an authorized Consumers Energy pay center
  • By text: Sign up for text alerts on the Consumers Energy login, verify/add banking details, then text PAY to pay a bill

To pay a Consumers Energy bill through the mail, send your check or money order (with your bill) to the following address (no cash payments accepted):

Consumers Energy Payment Center
PO Box 740309
Cincinnati, OH
45274-0309

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