Contact PSE&G
Gas leak / emergency (24/7)
1-800-880-7734Smell gas? Leave the building first, then call from outside. Dial 911 if there is fire or injury.
Power outage (24/7)
1-800-436-7734Same customer service line, or report at My Account or via the outage map.
West Orange Customer Service Center
59 Main Street, West Orange, NJ 07052
Hours: Monday to Friday, 8 a.m. to 4 p.m. Verify with PSE&G before visiting.
Utility fact sheet
- Type
- Investor-owned utility (IOU)
- Parent
- PSEG (NYSE: PEG)
- NJ electric customers
- ~2.4 million
- NJ gas customers
- ~1.9 million
- Retail choice?
- Yes (NJ-wide since 1999)
- BGS resets
- Annually, June 1
- Regulator
- NJ BPU + FERC
- Headquarters
- 80 Park Plaza, Newark
What you can do here
-
1
Start, stop or transfer service
Call 1-800-436-7734 at least 2 business days before move-in. Have your new address, move-in date and a photo ID ready.
-
2
Choose your supplier
NJ has retail choice. You can stay on PSE&G Basic Generation Service (BGS) or pick a third-party supplier (ESCO).
-
3
Pay your bill in person
The West Orange walk-in counter accepts check or money-order payments. For cash, use a PSE&G authorized agent.
About PSE&G in West Orange
PSE&G is the trade name of Public Service Electric and Gas Company, the regulated utility subsidiary of Public Service Enterprise Group (NYSE: PEG). The company traces back to 1903, when more than 400 local gas, electric and trolley operators merged into Public Service Corporation; today PSE&G is New Jersey's largest electric and gas distributor and one of the ten largest combined utilities in the United States.
In Essex County PSE&G delivers electricity and natural gas to West Orange, Newark, East Orange, Orange, Bloomfield, Montclair, Belleville, Irvington, Maplewood, South Orange and Nutley. The 59 Main Street location in West Orange is one of 16 walk-in Customer Service Centers PSE&G operates in New Jersey; it handles bill payments by check or money order, smart-meter exchanges and account questions in person.
Like every NJ wires utility, PSE&G is delivery-only on the supply side: the electricity you use comes from a statewide Basic Generation Service (BGS) auction held annually, or from a third-party supplier you chose. Delivery and metering remain with PSE&G either way.
The 2026 BGS rate change in plain English
Every February, NJ utilities run a joint Basic Generation Service auction. The clearing prices reset PSE&G's default supply rate every June 1. The 2026 auction cleared in February 2026 and the new rate took effect June 1, 2026.
Effective
June 1, 2026
Through May 31, 2027
Default supply tariff
BGS-RSCP
All-in residential rate near 26¢/kWh
Regulator
NJ BPU
Compliance filing March 16, 2026
What it means for you
The BGS rate is only the supply half of your bill. Delivery, the Societal Benefits Charge and a handful of small adders stay with PSE&G and are set separately by the BPU. If you stay on BGS the rate moves once a year and you pay a small risk premium. If you shop, you can lock a price for 12 to 36 months, but read the contract: many ESCO offers reset after an introductory period.
Source: PSE&G electric tariffs; NJ Board of Public Utilities BGS auction results.
How to pay your PSE&G bill
Auto-pay (free)
Recurring bank draft via My Account. No card fees.
My Account online
One-off web or app payment by bank account (free) or card (a $3.95 fee applies).
In person
At the 59 Main Street counter Mon to Fri, 8 a.m. to 4 p.m., or via a PSE&G authorized cash agent.
Frequently asked questions
Can I pay my bill in cash at the West Orange office?
Can I shop for a cheaper electricity supplier in NJ?
What do I do if I smell gas?
Who do I call for a downed power line?
Is help available if I cannot pay my bill?
More U.S. states with energy choice
Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
