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New Jersey utility offices: 18 walk-in counters, one map.

By Hilary Norris Updated 5 min read

The four New Jersey investor-owned utilities (PSE&G, JCP&L, ACE, Rockland Electric) run a total of 18 published walk-in offices, with PSE&G's 10 locations covering Hudson, Essex, Bergen, Middlesex and Camden counties. Plus the South River Board of Public Works municipal utility. Use this finder to land at the office closest to you.

18
Walk-in offices
4
NJ IOUs covered
~3.9M
NJ electric meters
24/7
Outage & gas lines

Call before you drive

New Jersey utility phone lines

For outages and gas emergencies, the central 24/7 lines beat the counter every time.

PSE&G customer service

1-800-436-7734

Largest NJ utility · ~2.3M electric + ~1.9M gas customers.

JCP&L customer service

1-800-662-3115

FirstEnergy subsidiary · ~1.1M electric customers.

ACE customer service

1-800-833-7476

Exelon subsidiary · ~565K electric customers in south NJ.

PSE&G outage · 24/7

1-800-436-7734

Downed wires, lights out, restoration ETA.

JCP&L outage · 24/7

1-888-544-4877

Or text OUT to 544487.

ACE outage · 24/7

1-800-833-7476

Or text "OUT" to 27079 to report.

PSE&G gas emergency · 24/7

1-800-880-5264

Smell gas? Leave first, then call from outside.

NJ BPU (regulator)

1-800-624-0241

File a complaint, dispute a bill or check supplier licensing.

Office finder

Find your nearest walk-in office

Filter by utility or region, search by ZIP or town.

Utility
Region
080

Blackwood

ZIP 08012

Atlantic City Electric

South Jersey

Also serves: Blackwood, Gloucester Twp, Camden County southern suburbs.

IOU Open office
082

Northfield

ZIP 08234

Atlantic City Electric

Shore · Atlantic County

Also serves: Northfield, Linwood, Pleasantville, Atlantic City suburbs.

IOU Open office
083

Millville

ZIP 08332

Atlantic City Electric

South Jersey · Cumberland County

Also serves: Millville, Vineland, Bridgeton.

IOU Open office
077

Allenhurst

ZIP 07711

JCP&L

Shore · Monmouth County

Also serves: Allenhurst, Asbury Park, Deal.

IOU Open office
078

Lake Hopatcong

ZIP 07850

JCP&L

North Jersey · Morris County

Also serves: Lake Hopatcong, Mt Arlington, Jefferson Twp.

IOU Open office
088

Old Bridge

ZIP 08857

JCP&L

Central Jersey · Middlesex County

Also serves: Old Bridge, Sayreville, South Amboy.

IOU Open office
088

Phillipsburg

ZIP 08865

JCP&L

North Jersey · Warren County

Also serves: Phillipsburg, Greenwich, Lopatcong.

IOU Open office
070

Bayonne

ZIP 07002

PSE&G

North Jersey · Hudson County

Also serves: Bayonne and Jersey City southern wards.

IOU Open office
070

Hoboken

ZIP 07030

PSE&G

North Jersey · Hudson County

Also serves: Hoboken, Weehawken, Union City.

IOU Open office
070

West Orange

ZIP 07052

PSE&G

North Jersey · Essex County

Also serves: West Orange, South Orange, Maplewood.

IOU Open office
070

Passaic

ZIP 07055

PSE&G

North Jersey · Passaic County

Also serves: Passaic, Clifton, Garfield.

IOU Open office
070

Union City

ZIP 07087

PSE&G

North Jersey · Hudson County

Also serves: Union City, West New York, Weehawken.

IOU Open office
076

Hackensack

ZIP 07601

PSE&G

North Jersey · Bergen County

Also serves: Hackensack, Teaneck, Bogota.

IOU Open office
080

Burlington

ZIP 08016

PSE&G

South Jersey · Burlington County

Also serves: Burlington, Beverly, Edgewater Park.

IOU Open office
081

Camden

ZIP 08103

PSE&G

South Jersey · Camden County

Also serves: Camden city center.

IOU Open office
088

Perth Amboy

ZIP 08861

PSE&G

Central Jersey · Middlesex County

Also serves: Perth Amboy, Carteret, Woodbridge.

IOU Open office
089

New Brunswick

ZIP 08901

PSE&G

Central Jersey · Middlesex County

Also serves: New Brunswick, Highland Park, Edison.

IOU Open office
088

South River

ZIP 08882

South River BPW

Central Jersey · Middlesex County

Also serves: Borough of South River only.

Municipal Open office

Before you go

What an NJ utility office actually handles

In a deregulated state, your utility delivers and bills — but the kilowatt-hours can come from a competitive supplier. The office handles delivery and billing, not supplier shopping.

What you can do at the counter

  • ✓Pay a bill in cash or with a check.
  • ✓Set up a payment plan or budget billing if you have fallen behind.
  • ✓Open or close an account with photo ID.
  • ✓Resolve a disconnection notice face to face, before the shut-off date.
  • ✓Apply for LIHEAP, USF, or Comfort Partners low-income programs.

What the office is not for

  • ✗Reporting a power outage. Call PSE&G 1-800-436-7734, JCP&L 1-888-544-4877 or ACE 1-800-833-7476.
  • ✗Reporting a gas leak. Leave first, then call PSE&G gas 1-800-880-5264.
  • ✗Comparing TPS supplier offers. Use our NJ supplier directory or the BPU's NJpowerswitch.com.
  • ✗Scheduling a meter install or move. Field crews are dispatched by phone.
  • ✗Walk-in service outside hours. Most offices keep weekday business hours only.

Quick answers

Before you make the trip, the most common questions about NJ utility offices.

Usually no. Almost everything (start service, stop service, set up auto-pay, request a payment plan, change your mailing address) can be done by phone or online. PSE&G: 1-800-436-7734. JCP&L: 1-800-662-3115. ACE: 1-800-833-7476.

Most NJ utility offices keep weekday business hours, typically Monday to Friday from 8 a.m. or 9 a.m. to around 5 p.m. ET, closed on weekends and federal holidays. Check the office page before driving over.

No. Call your utility's 24/7 outage line. The office may itself be in the outage, and counter staff cannot dispatch line crews. PSE&G: 1-800-436-7734. JCP&L: 1-888-544-4877. ACE: 1-800-833-7476.

Leave the building immediately. Do not flip light switches, do not call from inside. Once outside, call your gas utility: PSE&G gas 1-800-880-5264, New Jersey Natural Gas 1-800-436-4663, South Jersey Gas 1-800-880-5204.

Yes. New Jersey opened residential retail choice in 1999 under the Electric Discount and Energy Competition Act. Households in PSE&G, JCP&L, ACE and Rockland Electric territory can pick a BPU-licensed Third Party Supplier (TPS) or stay on Basic Generation Service (BGS) — the utility's default supply auctioned annually. Municipal-utility customers (South River BPW, Vineland, etc.) do not have retail choice in their footprint.

The New Jersey Board of Public Utilities (BPU) regulates the four investor-owned utilities and licenses competitive suppliers. The BPU also runs NJpowerswitch.com (the supplier-shopping portal) and approves the annual BGS auctions. Municipal utilities are governed by their local Board of Public Works.

Keep exploring NJ energy

NEW JERSEY NJ energy hub Every published NJ utility + BGS retail-choice primer. UTILITIES NJ utility directory PSE&G, JCP&L, ACE, Rockland + South River BPW. PUBLIC SERVICE ELECTRIC GAS PSE&G full profile Largest NJ utility, ~2.3M electric + ~1.9M gas customers. SUPPLIERS Compare suppliers BPU-licensed Third Party Suppliers in New Jersey. BILL Read your bill Decode your NJ electric or gas statement. MOVING Stop service when you move Close out NJ utility service the right way before you move.
18 deregulated jurisdictions

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Article reviewed by Cornelia Zavoianu, Selectra energy expert

Written by

Hilary Norris

Content & communications, U.S.

Read more from Hilary

Biography

Master's in Environmental Policy from Sciences-Po Paris and a BA in International Relations from the University of British Columbia. Joined Selectra in November 2014 to launch the Canadian branch of CallMePower, moved to the U.S. desk in April 2015 and now leads content and communications for CallMePower.com.

Expertise

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