The insider angle
Pick the line that matches the job
ConEd publishes one main hotline, but at least four dedicated lines exist for specific tasks. Using them shaves real minutes off your call.
Two rules: (1) all emergencies (outage, gas leak, downed wire) go through the main 24/7 line regardless of the borough. (2) Bank-account payments and card payments have separate automated lines that bypass the queue entirely.
Con Edison phone routing
Sorted by reason. Save the right number; in an emergency you have 30 seconds, not 5 minutes.
| Reason | Number | Hours | Notes |
|---|---|---|---|
| Outage, gas leak, downed wire | 1-800-752-6633 | 24/7 | Always call ConEd, never the ESCO. |
| General customer service | 1-800-752-6633 | 1:00 a.m. to 11:00 p.m. daily | Same line; menu routes by topic. |
| Deaf or hard of hearing (TDD / TTY) | 1-800-642-2308 | 1:00 a.m. to 11:00 p.m. daily | Or dial 711 (NY Relay). |
| Out-of-state callers | 1-212-243-1900 | 1:00 a.m. to 11:00 p.m. daily | For callers outside NY. |
| Bank-account payment (Payment Express) | 1-888-925-5016 | 24/7 automated | Free, checking or savings only. |
| Card payment (BillMatrix) | 1-888-747-1532 | 24/7 | $3.35 flat fee; $1,500 cap. |
| Payment arrangements | 1-800-752-6633 | Business hours | For payment extensions or deferred-payment plans. |
| Escalation: NY DPS | 1-800-342-3377 | Business hours | PSC complaint route; free. |
| National Grid gas leak (Queens / Brooklyn / Long Island) | 1-718-643-4050 | 24/7 | For National Grid customers (not ConEd). |
Walk-in office phone numbers
For appointment booking or to confirm hours. Walk-in customer-service centers open Mon to Fri, 8:30 a.m. to 5:00 p.m.
| Borough / county | Office | Phone |
|---|---|---|
| Manhattan | East Harlem (122 E 124th St) | Main line 1-800-752-6633 |
| Brooklyn | Boerum Hill | 1-718-624-9468 |
| Brooklyn | Downtown Brooklyn | 1-718-852-8749 |
| Brooklyn | Vinegar Hill | 1-718-222-2750 |
| Queens | Long Island City | 1-718-274-2732 |
| Queens | Elmhurst | 1-718-271-0971 |
| Bronx | Soundview | 1-718-378-0817 |
| Bronx | South Bronx / Morrisania | 1-718-590-5946 |
| Bronx | Van Nest, East Bronx | 1-718-597-5463 |
| Staten Island | Arden Heights | 1-718-356-2151 |
| Staten Island | Woodrow | 1-718-227-1292 |
| Westchester | Briarcliff Manor | 1-914-762-2531 |
| Westchester | Harrison | 1-914-761-3957 |
| Westchester | Valhalla | 1-914-286-7000 |
| Westchester | West Harrison | 1-914-993-2100 |
| Westchester | White Plains | 1-914-328-6967 |
| Dutchess | Hopewell Junction | 1-845-226-2437 |
Frequently asked questions
The main customer-service and emergency line is 1-800-752-6633. It runs 24/7 for emergencies (outages, gas leaks, downed wires) and 1:00 a.m. to 11:00 p.m. for general routing.
The same line, 1-800-752-6633. Wait times are shortest before 9 a.m. and after 7 p.m. If your question is routine (paying a bill, submitting a meter read, viewing past statements), My Account on coned.com is faster.
Yes. Call 1-800-752-6633 and ask for service in Spanish; ConEd routes you to a Spanish-speaking representative.
The BillMatrix line: 1-888-747-1532, 24/7. A flat $3.35 fee applies per residential transaction; payment caps at $1,500.
Call the main line at 1-800-752-6633; the IVR routes you. If ConEd cannot resolve your issue, escalate to the NY DPS Office of Consumer Services at 1-800-342-3377 or file at dps.ny.gov.
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