Customer service
1-800-342-5775Monday to Friday 7 a.m. to 7 p.m. Automated bill pay and outage reporting 24/7. Same number for start, stop or transfer of service.
Outage / downed line (24/7)
1-800-342-5775Press the outage option, or text OUT to 898775 once enrolled. Dial 911 first if a wire is on the ground or anyone is hurt.
Payment arrangements
1-800-358-6623Monday to Friday 7 a.m. to 8 p.m. Deferred payment plans, CAP / OnTrack enrollment, hardship referrals.
PPL Electric: every contact channel
Picking the dedicated line for your request usually cuts hold time in half compared with the main number. See the full phone directory.
| Purpose | Number or channel | Hours | Fee |
|---|---|---|---|
| Start, stop, transfer service; account updates; meter reading | 1-800-342-5775 | Mon to Fri 7 a.m. to 7 p.m. | None |
| Power outage or downed wire (24/7) | 1-800-342-5775 | 24/7 | None |
| Billing dispute or error | 1-877-486-9204 | Mon to Fri 8 a.m. to 6 p.m. | None |
| Pay bill by phone (BillMatrix) | 1-800-672-2413 | 24/7 | $2.95 |
| Payment arrangements and CAP / OnTrack | 1-800-358-6623 | Mon to Fri 7 a.m. to 8 p.m. | None |
| Hearing or speech impaired (TTY) | 1-800-231-7288 | Mon to Fri 8 a.m. to 5 p.m. | None |
| E-Power rebates (residential) | 1-866-660-4551 | Mon to Fri 8 a.m. to 5 p.m. | None |
| Mid-large business and industrial | 1-888-220-9991 | Mon to Fri 8 a.m. to 5 p.m. | None |
| PA PUC consumer complaint | 1-800-692-7380 | Mon to Fri 8 a.m. to 4:30 p.m. | None |
| Pennsylvania Electric Choice info | 1-888-668-4775 | Mon to Fri 8 a.m. to 5 p.m. | None |
| Pennsylvania One-Call (before you dig) | 811 | 24/7 hotline | None |
Source: PPL Electric contact directory; PA PUC Bureau of Consumer Services.
Contact PPL online: My Account is the fastest channel
PPL's web portal handles most routine requests in a couple of minutes, with no hold time. By PPL's own customer-service metrics, roughly 70% of inquiries are resolved through My Account or the mobile app without ever calling.
Pay or schedule a bill
Free bank draft, one-time payments, auto-pay enrollment and full 24-month bill history.
Submit a meter read
Useful if your smart-meter signal failed; prevents an estimated bill catch-up.
Set up alerts
Outage text alerts (text REG to 898775), bill-ready emails and high-usage warnings.
Send a message
Web contact form for non-urgent questions; PPL typically replies within 24 to 72 hours.
Log in at pplelectric.com/my-account or send a message via the PPL web contact form. First-time users need their 10-digit PPL account number from a recent bill.
Mailing addresses
Bill payment by mail
PPL Electric Utilities
P.O. Box 25239
Lehigh Valley, PA 18002-5239
Use the envelope that came with your bill. Check or money order only, no cash. Mail at least one week before the due date.
General correspondence and headquarters
PPL Electric Utilities
827 Hausman Road
Allentown, PA 18104-9392
For disputes, written notices, regulatory correspondence or formal complaints. Allow 7 to 10 business days for processing.
In person: walk-in payment centers
PPL has no direct walk-in customer counters. Cash payments go through authorized third-party agents, typically grocery stores and check-cashing locations. Expect a flat agent fee of around $2 per payment.
Tips before you call
- 1Have your 10-digit PPL account number ready (top-right of any recent bill). It authenticates you and routes the call to the right queue.
- 2For start of service, also have your Social Security number, photo ID, new service address with unit number, and the move-in date. Call at least 2 business days in advance.
- 3For payment plans or CAP / OnTrack, call the dedicated 1-800-358-6623 line. Shorter queue, and the agents are authorized to set up a plan on the spot.
- 4If you suspect a scam call, hang up and dial PPL directly. A legitimate representative can verify your account number and your last bill amount; scammers demand prepaid debit cards, gift cards or wire transfers and threaten same-hour shut-off.
- 5If PPL refuses a reasonable payment plan or you have a billing dispute they will not resolve, file a free complaint with the PA PUC Bureau of Consumer Services at 1-800-692-7380.
More on PPL Electric
Every PPL phone number
Full directory with hours, fees and the best time to call.
Bill payment options
Auto-pay, online, phone, mail and walk-in comparison.
Understand your bill
Decode each line item, including the Price to Compare.
Customer service overview
Start service, supply choice, CAP / OnTrack and FAQs.
Current PPL Price to Compare
Latest PTC and historical reset trend.
E-Power rebates
PPL energy-efficiency rebates and contact line.
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