Amigo Energy · Reviews
Amigo Energy reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Selectra editorial verdict
Amigo Energy is a mid-pack Texas REP backed by Just Energy Group, with a long-standing bilingual focus that makes it a natural fit for the Hispanic Texas market. Headline rates are not market-leading, however, and the $9.95 monthly base charge hurts low-usage households. Run the average-price-per-kWh on the Electricity Facts Label at your actual usage and compare against at least two competitors on powertochoose.org before signing — and set a reminder for the contract end date to avoid the variable-rate renewal.
Pros
- A+ BBB rating, accredited.
- Backed by Just Energy Group, one of the larger competitive supplier groups in North America.
- Strong Spanish-language customer service and Hispanic-market focus.
- Online portal and customer-service hours adequate for a mid-size REP.
Cons
- Texas only — no portability if you move out of state.
- $9.95 monthly base charge inflates the effective rate for low-usage households.
- Parent Just Energy went through CCAA / Chapter 15 restructuring in 2021-22 — newer customers should sanity-check operational stability.
- Headline rates rarely lead the Texas market — Amigo competes on relationship and bilingual service more than on price.
- Variable-rate renewal default historically priced well above competing fixed plans.
Common questions about Amigo reviews
Amigo Energy reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare Amigo's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real Amigo customer before publishing — so the signal is higher quality than open platforms.