Duke Energy · Reviews
Duke Energy reviews 2026
1.4/5
based on 105 reviews
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Rate your experience with Duke Energy
Click a star to leave a review
Review Duke Energy
Verified reviews only
Thanks for your review!
We have sent you a verification email. Your review will be published after you confirm.
Ratings at a glance
Duke Energy across review platforms
Trustpilot
1.4/5
105 reviews
Selectra editorial verdict
Duke Energy Retail Sales is a low-risk choice for Ohio and Kentucky households who value the operational scale of one of the largest US utilities and want a straightforward fixed-rate contract with a modest $50 early-termination fee. The unit rate is rarely the cheapest on the PUCO Apples-to-Apples chart, so the brand-name premium has to be worth it to you. If saving every cent matters more than the brand, an independent REP with a tighter rate spread is often a better fit. Always compare against your utility’s Price-to-Compare for your zip code, and set a calendar reminder for the contract end date so you reshop before the variable-rate renewal kicks in.
Pros
- Backed by Duke Energy Corporation (NYSE: DUK), one of the largest US investor-owned utilities — strong balance sheet, no risk of supplier collapse.
- A+ BBB rating on the parent corporation.
- Brand recognition: many Ohio and Kentucky households already pay their delivery bill to Duke Energy, so the retail-supply contract is one supplier name to remember.
- Fixed-rate plans typically cap the early-termination fee at $50 — modest compared with some independent REPs charging $150-$200.
Cons
- Available as a chooseable supplier only in Ohio (electric + gas) and Kentucky (gas). Households in Florida, Indiana, North Carolina and South Carolina are served by Duke as the regulated utility and cannot switch supplier.
- Headline rates are not always lower than the local utility’s Standard Service Offer / Price-to-Compare — always run the numbers against your zip code on the PUCO Apples-to-Apples chart before signing.
- Variable-rate renewal defaults: when a fixed plan ends, the contract may roll into a variable rate that can spike during winter or summer peaks. Set a calendar reminder for the contract end date.
- Reviews of Duke Energy on independent platforms reflect frustrations with the regulated utility side (outages, billing) more than the retail-supply product itself — read carefully to separate the two.
Aggregate ratings shown above are based on 105 reviews collected by the Selectra Reviews network. Individual review bodies are not yet syndicated to callmepower.com for Duke Energy — visit Trustpilot or the BBB profile for detailed feedback.
Common questions about Duke reviews
Duke Energy reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare Duke's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real Duke customer before publishing — so the signal is higher quality than open platforms.