East Coast Power & Gas · Reviews
East Coast Power & Gas reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Selectra editorial verdict
East Coast Power & Gas is a Bronx-based independent ESCO that suits New York City customers who want a single supplier for natural gas and electricity, with extended customer-service hours and month-to-month flexibility. The trade-off is variable pricing and limited transparency — there is no published unit rate and no renewable supply option. Always compare the current rate against Con Edison or National Grid's price-to-compare before enrolling.
Pros
- Long customer-service hours (Mon-Fri 8 a.m. - 8 p.m. ET) for a small ESCO.
- Toll-free number and email address publicly published on PSC filings.
- No fixed contract term and no early-termination fee on variable-rate supply.
Cons
- No published 100% renewable supply option.
- Variable monthly rates: cost can rise sharply during winter cold snaps and summer demand peaks.
- Very limited online presence — most interactions go through the phone line or PSC filings.
- Small operator with limited independent customer-review coverage.
Common questions about East Coast P&G reviews
East Coast Power & Gas reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare East Coast P&G's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real East Coast P&G customer before publishing — so the signal is higher quality than open platforms.