US retail energy supplier

Entrust Energy US

A Houston-based dual-fuel supplier founded in 2010, Entrust Energy markets retail electricity and natural gas to households across eight US states. The company exited Texas retail-electric supply in 2021 after Winter Storm Uri but continues to serve customers in the Northeast and Midwest deregulated markets.

See Entrust Energy plans Call 1-800-871-8100

Founded 2010 Approximately 100,000 Houston, TX 8 states served

Founded

2010

Years in the US market

Customers

Approximately 100,000

Households served

About

Who is Entrust Energy?

Registered as Entrust Energy, Inc., Entrust Energy uses this legal name for state public-utility-commission filings and customer contracts. The trading name on bills is the shorter, more recognisable form.

The company is headquartered in Houston, TX, where it runs senior management, customer operations and regulatory liaison with state commissions.

Entrust Energy was established in 2010. A longer track record means more years operating under state-commission rules and a wider history of customer feedback, billing and regulatory interactions.

Entrust Energy operates independently — it is not part of a larger corporate group. This typically means faster decision-making but less wholesale-market scale.

Service area

Where Entrust Energy operates

Electricity

7 states

Natural gas

5 states

Service availability varies by zip code within each state. Eligibility depends on your local utility's deregulation status — check on Entrust Energy's website with your zip code before enrolling.

Plan structure

What plan types does Entrust Energy offer?

Fixed-rate

Lock in a unit rate (cents/kWh or $/therm) for the contract term — 12, 18 or 24 months. Insulates you from market spikes. Early termination fee: $80.

Variable-rate

Month-to-month plan with no contract. Rate adjusts each billing cycle to follow wholesale market prices — usually cheaper at sign-up but unpredictable.

Index-rate

Rate is pegged to a published wholesale market index (e.g. PJM, NYISO). Variable but more transparent than a pure variable plan; carries a cancellation fee.

100% green

Same fixed-rate structure as standard plans, matched with Renewable Energy Certificates (RECs). Small per-kWh premium over the standard fixed plan.

Renewable content: Entrust Energy offers a 100% renewable option on its fixed-rate plans, backed by Renewable Energy Certificates (RECs) sourced from US wind and solar generators.

See current Entrust Energy plans & rates

Timeline

Entrust Energy — key moments

2010

Entrust Energy founded in Houston, Texas as an independent retail-electric provider focused on the ERCOT residential market.
2014

Named one of the fastest-growing retail-electricity providers in the country. Expanded into Northeast deregulated markets including New York, New Jersey and Pennsylvania.
2018

Reached approximately 100,000 customers across electricity and natural gas in eight US states.
2021

Filed Chapter 11 bankruptcy on 30 May 2021 following Winter Storm Uri (case 21-31070, Southern District of Texas). The Texas Public Utility Commission transferred Entrust's Texas customer book to a Provider of Last Resort. Northeast and Midwest operations continued.

Contact

Reach Entrust Energy customer service

Entrust Energy's customer service handles enrollment questions, billing, switching and complaints. Have your account number from a recent bill ready to speed up the call.

Have your Entrust Energy account number from a recent bill ready to speed up the call.
For service outages or downed wires, call your local utility — not Entrust Energy. The retail supplier never handles the physical grid.
Texas customers from the 2021 transfer should contact their current Provider of Last Resort supplier, not Entrust.

Customer service

1-800-871-8100

Mon-Fri 8:30 a.m. - 7 p.m., Sat 10 a.m. - 2 p.m. CT

Entrust Energy online account

Frequently asked

Entrust Energy — answers to common questions

Entrust Energy is regulated by the public utility commission in each state where it operates. Reliability is best judged against your own usage profile: read recent reviews, confirm the customer-service hours match when you actually need to call, and compare the unit rate against the utility's price-to-compare for your zip code.

Plans can typically be enrolled directly on Entrust Energy's website or by calling 1-800-871-8100. Before signing up, always compare the unit rate (¢/kWh for electricity, $/therm for gas) against your utility's price-to-compare for your zip code.

You can switch your retail supplier at any time, though early termination fees (typically $50-$200) may apply if you are on a fixed-rate plan and within the contract term. Check your enrollment letter or Terms of Service for the exact figure. Switching back to your default utility supply is always free.