Entrust Energy · Reviews
Entrust Energy reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Ratings at a glance
Entrust Energy across review platforms
Selectra editorial verdict
Entrust Energy suits households in the Northeast and Midwest who want a single supplier for electricity and natural gas and value the moderate $80 early-termination fee on its fixed plan. The main caveats are the 2021 Chapter 11 filing, persistent complaints about door-to-door enrollment tactics, and well-documented variable-rate spikes during grid stress. Stick to the fixed-rate or fixed-green plan, lock in the rate before any cold-weather event, and always check the unit rate against your utility's price-to-compare for your zip code.
Pros
- Dual-fuel offering — electricity and natural gas under one supplier in several states.
- Fixed-rate plans available in 12, 18 and 24-month terms with a moderate $80 early termination fee.
- 100% renewable option on the fixed-rate plan, matched with RECs.
- Toll-free customer service open six days a week, including Saturdays.
Cons
- Filed Chapter 11 bankruptcy in 2021 — financial track record carries asterisks despite continued operations outside Texas.
- Recurring complaints in BBB and state-PUC files around door-to-door sales tactics and surprise rate increases on variable plans.
- Variable and index rates have spiked sharply during cold snaps and grid stress events.
- Not BBB Accredited and customer-service ratings on state energy-shopping portals are below the supplier average.
Common questions about Entrust Energy reviews
Entrust Energy reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare Entrust Energy's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real Entrust Energy customer before publishing — so the signal is higher quality than open platforms.