US retail energy supplier

FTR Energy Services US

Founded in 2012, FTR Energy Services supplies 100% renewable electricity and green natural gas to residential customers in Illinois, Indiana, New York and Ohio. The company is part of the Crius Energy family and markets a cashback rewards plan in addition to standard fixed-rate contracts.

See FTR Energy plans Call 1-866-934-6727

Founded 2012 Stamford, CT 4 states served

Founded

2012

Years in the US market

About

Who is FTR Energy Services?

Registered as FTR Energy Services, LLC, FTR Energy Services uses this legal name for state public-utility-commission filings and customer contracts. The trading name on bills is the shorter, more recognisable form.

The company is headquartered in Stamford, CT, where it runs senior management, customer operations and regulatory liaison with state commissions.

FTR Energy Services was established in 2012. A longer track record means more years operating under state-commission rules and a wider history of customer feedback, billing and regulatory interactions.

FTR Energy Services is part of the Crius Energy family group, which provides shared governance, financial backing and a broader pool of expertise in wholesale-market trading, hedging and regulatory work.

Service area

Where FTR Energy Services operates

Electricity

4 states

Natural gas

3 states

Service availability varies by zip code within each state. Eligibility depends on your local utility's deregulation status — check on FTR Energy Services's website with your zip code before enrolling.

Plan structure

What plan types does FTR Energy Services offer?

Fixed-rate (6, 12, 24 months)

Lock in a unit rate (cents/kWh or $/therm) for the contract term. Includes the FTR Cashback Rewards programme — 5% back every six months on a minimum $10 earned. $50 early termination fee.

Variable-rate

Month-to-month plan with no contract. Rate can change each billing cycle. Electricity variable plan has no cancellation fee.

Renewable content: FTR Energy Services' electricity plans are matched 100% with Renewable Energy Certificates (RECs) backing US wind projects. Natural gas plans are described as "green" but the offset mechanism is not specified.

See current FTR Energy plans & rates

Timeline

FTR Energy Services — key moments

2012

FTR Energy Services launched as part of the Crius Energy family, focused on 100% renewable retail electricity in deregulated Midwest and Northeast markets.
2015

Expanded into natural gas supply alongside the existing electricity offering, becoming a dual-fuel ESCO in Illinois, New York and Ohio.
2018

Launched the FTR Cashback Rewards programme paying 5% back every six months on fixed-rate plans.
2019

Earned an A+ rating from the Better Business Bureau.

Contact

Reach FTR Energy Services customer service

FTR Energy Services's customer service handles enrollment questions, billing, switching and complaints. Have your account number from a recent bill ready to speed up the call.

Have your FTR Energy account number from a recent bill ready to speed up the call.
For service outages or downed wires, call your local utility — not FTR Energy Services.
Cashback rewards are paid every six months only on fixed-rate plans, not on variable plans.

Customer service

1-866-934-6727

Mon-Fri 9 a.m. - 7 p.m. ET

FTR Energy Services online account

Frequently asked

FTR Energy Services — answers to common questions

FTR Energy Services is regulated by the public utility commission in each state where it operates. Reliability is best judged against your own usage profile: read recent reviews, confirm the customer-service hours match when you actually need to call, and compare the unit rate against the utility's price-to-compare for your zip code.

Plans can typically be enrolled directly on FTR Energy Services's website or by calling 1-866-934-6727. Before signing up, always compare the unit rate (¢/kWh for electricity, $/therm for gas) against your utility's price-to-compare for your zip code.

You can switch your retail supplier at any time, though early termination fees (typically $50-$200) may apply if you are on a fixed-rate plan and within the contract term. Check your enrollment letter or Terms of Service for the exact figure. Switching back to your default utility supply is always free.