FTR Energy Services · Reviews
FTR Energy Services reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Ratings at a glance
FTR Energy Services across review platforms
BBB
A+
BBB grade
Selectra editorial verdict
FTR Energy Services suits households in Illinois, Indiana, New York and Ohio who want 100% renewable electricity with a modest cashback kicker and the option to bundle natural gas. The A+ BBB rating and the moderate $50 early-termination fee are real positives. The main caveats are that the headline unit rate often runs above the utility's default supply rate — always compare against your local price-to-compare for your zip code, and treat the cashback as a sweetener rather than the main reason to sign up.
Pros
- 100% renewable electricity matched with US wind RECs on every plan.
- A+ BBB rating — strong third-party complaint-resolution track record.
- Cashback Rewards programme returns 5% every six months on fixed plans (minimum $10 earned).
- Dual-fuel offering in IL, NY and OH simplifies billing for households.
- Moderate $50 early-termination fee — below the industry average.
Cons
- Headline rates often run above the local utility's default price-to-compare.
- Cashback rewards only apply to fixed plans and require staying enrolled for six months.
- Limited transparency on the green-gas offset mechanism.
- Smaller footprint than national ESCOs — only four electricity states.
Common questions about FTR Energy reviews
FTR Energy Services reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare FTR Energy's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real FTR Energy customer before publishing — so the signal is higher quality than open platforms.