HIKO Energy · Reviews
HIKO Energy reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Ratings at a glance
HIKO Energy across review platforms
BBB
F
BBB grade
Selectra editorial verdict
HIKO Energy carries a heavy regulatory track record — a $1.25 million NY AG settlement, a PA PUC enforcement action and an F rating from the Better Business Bureau. While the variable plan structure is simple (no contract, no early-termination fee, no security deposit), the unit rate can spike sharply during cold snaps and grid stress, and the supplier has been documented as making misleading savings promises. We recommend comparing against fixed-rate alternatives from suppliers with stronger regulatory records, and treating the variable rate with caution if you cannot tolerate month-to-month price volatility.
Pros
- No sign-up fee, no monthly charge, no credit check and no security deposit on variable plans.
- No early-termination fee — customers can cancel any month with 30-day notice.
- Dual-fuel offering across six Mid-Atlantic states.
- Long operating history under the HIKO Energy / Premier Energy Services brand since 2010.
Cons
- F rating from the Better Business Bureau over a high number of unresolved complaints.
- $1.25 million fine from the New York State Attorney General in 2015 over false savings promises.
- Pennsylvania PUC enforcement action confirmed in 2017 over the same marketing practices.
- No fixed-rate plan option — customers are exposed to monthly market-price swings, including cold-weather spikes.
- No published green-energy / renewable option.
Common questions about HIKO Energy reviews
HIKO Energy reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare HIKO Energy's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real HIKO Energy customer before publishing — so the signal is higher quality than open platforms.