US retail energy supplier

HIKO Energy US

A Monsey, New York-based dual-fuel ESCO founded in 2010 as Premier Energy Services. HIKO Energy offers variable-rate retail electricity and natural gas across six Mid-Atlantic states. The supplier has a documented history of regulatory enforcement actions in New York and Pennsylvania over its marketing and billing practices.

See HIKO Energy plans Call 1-888-264-4908

Founded 2010 Monsey, NY 7 states served

Founded

2010

Years in the US market

About

Who is HIKO Energy?

Registered as HIKO Energy, LLC, HIKO Energy uses this legal name for state public-utility-commission filings and customer contracts. The trading name on bills is the shorter, more recognisable form.

The company is headquartered in Monsey, NY, where it runs senior management, customer operations and regulatory liaison with state commissions.

HIKO Energy was established in 2010. A longer track record means more years operating under state-commission rules and a wider history of customer feedback, billing and regulatory interactions.

HIKO Energy operates independently — it is not part of a larger corporate group. This typically means faster decision-making but less wholesale-market scale.

Service area

Where HIKO Energy operates

Electricity

7 states

Natural gas

5 states

Service availability varies by zip code within each state. Eligibility depends on your local utility's deregulation status — check on HIKO Energy's website with your zip code before enrolling.

Plan structure

What plan types does HIKO Energy offer?

Variable-rate

Month-to-month plan with no contract, no sign-up fee, no monthly charge, no credit check and no security deposit. Rate adjusts each billing cycle to follow wholesale market prices; plans auto-renew monthly with a 30-day cancellation notice required.

See current HIKO Energy plans & rates

Timeline

HIKO Energy — key moments

2010

HIKO Energy founded in Monsey, New York as Premier Energy Services, focused on variable-rate retail energy supply in deregulated Mid-Atlantic markets.
2014

New York State Attorney General opened an investigation into HIKO's marketing and billing practices following a wave of consumer complaints.
2015

HIKO Energy fined $1.25 million by the New York State Attorney General over false savings promises. A class-action settlement compensated affected customers up to $60 in cash or $175 in bill credits.
2017

Pennsylvania PUC opinion confirmed enforcement action against HIKO over its 2014 marketing claims (HIKO Energy LLC v. PA PUC, Commonwealth Court of Pennsylvania).

Contact

Reach HIKO Energy customer service

HIKO Energy's customer service handles enrollment questions, billing, switching and complaints. Have your account number from a recent bill ready to speed up the call.

Have your HIKO Energy account number from a recent bill ready to speed up the call.
For service outages or downed wires, call your local utility — not HIKO Energy.
Variable-rate plans auto-renew monthly — 30-day cancellation notice is required to terminate service.
Verify the current unit rate against your utility's default price-to-compare before each billing cycle.

Customer service

1-888-264-4908

Mon-Fri 8:30 a.m. - 6:30 p.m. ET

HIKO Energy online account

Frequently asked

HIKO Energy — answers to common questions

HIKO Energy is regulated by the public utility commission in each state where it operates. Reliability is best judged against your own usage profile: read recent reviews, confirm the customer-service hours match when you actually need to call, and compare the unit rate against the utility's price-to-compare for your zip code.

Plans can typically be enrolled directly on HIKO Energy's website or by calling 1-888-264-4908. Before signing up, always compare the unit rate (¢/kWh for electricity, $/therm for gas) against your utility's price-to-compare for your zip code.

You can switch your retail supplier at any time, though early termination fees (typically $50-$200) may apply if you are on a fixed-rate plan and within the contract term. Check your enrollment letter or Terms of Service for the exact figure. Switching back to your default utility supply is always free.