Infinite Energy · Reviews
Infinite Energy reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Selectra editorial verdict
Infinite Energy is the gas-specialist arm of Shell's US retail-energy portfolio — a credible choice for Georgia, Florida, NJ and NY households that want to lock in a $/therm gas rate against winter price spikes, backed by global oil-major financial strength. As with any retail supplier, compare the unit rate against your utility's default gas-supply rate, read the renewal clause carefully, and set a calendar reminder for the contract end date.
Pros
- Backed by Shell plc (NYSE: SHEL) — global oil-major financial and wholesale-market strength since the 2020 acquisition.
- 30+ years of US retail-gas history (founded 1994).
- Georgia natural-gas specialist — one of the longest-running marketers in that competitive market.
- Dual-fuel option in Texas (electricity + gas where available).
- Established Florida natural-gas footprint — relatively few retail competitors in that market.
Cons
- Gas-focused — limited electricity footprint (Texas only).
- Variable-rate renewals after fixed-term expiry can spike well above default utility-supply rates.
- No 100% renewable flagship plan publicly featured.
- Customer-service infrastructure transitioned post-acquisition — some legacy customers reported friction in the 2021-2022 integration period.
Common questions about Infinite reviews
Infinite Energy reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare Infinite's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real Infinite customer before publishing — so the signal is higher quality than open platforms.