Kona Energy · Reviews
Kona Energy reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Selectra editorial verdict
Kona Energy is a small national supplier with a four-state footprint and limited public price transparency. The brand is best suited to customers in Illinois, New York and Ohio who are willing to call for a quote and compare the unit rate against the local utility's default price-to-compare for their zip code. Texas residential availability is currently inconsistent — call the residential line at 1-855-566-2669 before assuming a Texas plan is available.
Pros
- Independent national supplier — not part of a larger ESCO conglomerate.
- Coverage across four deregulated markets (IL, NY, OH, TX).
- Separate residential and business customer-service phone lines for faster routing.
- Austin, Texas headquarters with a US-based contact address.
Cons
- Limited public price disclosure — unit rates not visible without enrollment.
- Texas residential plans not actively marketed on state shopping portals at the time of writing.
- Small operational footprint relative to national ESCOs — limited customer-service hours.
- No published green-energy / renewable option.
Common questions about Kona Energy reviews
Kona Energy reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare Kona Energy's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real Kona Energy customer before publishing — so the signal is higher quality than open platforms.