With an A+ rating from the Better Business Bureau, Major Energy is an alternate supplier serving 6 US states for natural gas and electricity. Customers report savings on fixed rate plans, while variable plans may not deliver the same benefits.
Major Energy has a great customer service rating from the Better Business Bureau (BBB), and savings on fixed rates can be excellent. Customers also appreciate the availability of rewards options with the company.
However, customers report that variable rate plans do not offer the same savings, and some customers have felt mislead. Additionally wait times to speak with customer service representatives can be excessive. According to the BBB, Major Energy has made appropriate changes in response to these customer complaints. Compare reviews with other suppliers.
|Plan Type||Details||Contract Lengths & Early Cancellation Fees||Our Thoughts|
|Fixed Rate Plans||
|Variable Rate Plans||
||No contract or cancellation fee; contract automatically renews each month||Not recommended|
Great Customer Service Reviews
Major Energy has an A+ review from the Better Business Bureau for adressing customer concerns well. Also the business receives a low number of formal complaints based on its size.
Some consumers report that customer service is great at explaining service changes.
Savings on Fixed Rates
Customers report great deals on fixed rate plans with Major Energy. People say they are able to save in comparison to plans with their local utility.
For fixed rate plans of the right length, customers can save on the price they pay for electricity per kilowatt-hour, or natural gas per therm, because rates stay the same for the entire contract period. Almost local utilities offer only variable rate plans for natural gas and electricity, where the price of your commodity changes each month along with fluctuations in the market. Fixed rate plans can shelter customers against these fluctuations.
Many consumers enjoy referral bonuses with Major Energy. For each friend referred to Major Energy who signs up for service, customers can earn $25 for electricity or natural gas (or $50 for both). There are also giveaways related to the Knicks basketball team.
Official complaints with the Better Business Bureau center around many of the same issues, including that Major Energy makes promises about savings that customers feel are not accurate. This trend is more applicable to variable rate plans, where rates are not regulated by the state government and are therefore subject to be more expensive than your local utility from one month to the next. Some customers have not felt well-informed about the difference between variable and fixed rate plans with Major Energy, or about the availability of fixed rate options.
Additionally, customers report that it may be difficult to reach a customer service representative at Major Energy to discuss these issues, and that wait times can be overly long.
Good Company Response to Complaints
According to the BBB, Major Energy is implementing changes to its customer service department in order to better address concerns. These measures include:
- Improved training of customer service representatives
- Updated marketing and sales scripts
- Measures to increase customer awareness about rate and contract policies
Founded in 2005 in New York state, Major Energy is an official partner of the Knicks basketball team. The company serves electricity and natural gas customers in 6 US states. Major Energy's sister company is Respond Power.