Major Energy · Reviews
Major Energy reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Selectra editorial verdict
Major Energy suits Mid-Atlantic and Northeast households who want a dual-fuel ESCO backed by a publicly listed parent (Via Renewables, NASDAQ: VIA) and the brand association with the NY Knicks and Rangers. The main caveats are the 2022 NY AG litigation over variable-rate practices and the unusually high $500-minimum early-termination fee on fixed plans. Stick to the fixed-rate plan only if you are confident you will not need to switch suppliers within the contract term, and always compare the unit rate against your utility's default price-to-compare for your zip code.
Pros
- Backed by Via Renewables (NASDAQ: VIA) since 2016 — publicly listed parent with audited financials.
- Dual-fuel offering in MD, NJ, NY and PA simplifies billing.
- Long operating history — established 2005.
- Official energy partner of the New York Knicks and Rangers — strong NY-market brand recognition.
- Referral rewards programme ($25 single service, $50 dual fuel).
Cons
- Subject of a 2022 New York State Attorney General lawsuit over variable-rate billing practices.
- Fixed-rate early-termination fee is unusually high ($500 minimum, plus per-unit penalty).
- Smart-meter and time-of-use programmes are limited to Pennsylvania through the Respond Power sister brand.
- Headline rates often run above the utility's default price-to-compare.
- Customer-service hours limited to weekday business hours.
Common questions about Major Energy reviews
Major Energy reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare Major Energy's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real Major Energy customer before publishing — so the signal is higher quality than open platforms.