New York Gas & Electric · Reviews
New York Gas & Electric reviews 2026
Customer feedback from Trustpilot, Google, BBB and the Selectra Reviews network, plus an editorial verdict from our energy team.
Ratings at a glance
New York Gas & Electric across review platforms
BBB
A+ (US Gas & Electric parent)
BBB grade
Selectra editorial verdict
New York Gas & Electric suits NY-State households who want a dual-fuel ESCO backed by a multi-state parent (US Gas & Electric) with an A+ BBB rating. The fixed-rate and 100% green options are the strongest products. The main caveats are the variable-rate instability complaints and the rewards-redemption friction — stick to the fixed-rate plan, treat the rewards programme as a nice-to-have rather than a deciding factor, and always compare the unit rate against your utility's default price-to-compare for your zip code before signing up.
Pros
- Parent US Gas & Electric has an A+ BBB rating for low relative complaint volume.
- Dual-fuel offering simplifies billing for NY State households.
- Multiple plan types — fixed-rate, variable-rate and 50-100% green options.
- Long operating history in New York — established 2002.
- Backed by a multi-state parent group with 12 state-level subsidiaries.
Cons
- Variable-rate plans criticised by customers for instability and unexpected spikes.
- Rewards programme often cited as difficult to redeem in practice.
- Limited transparency around the green-energy REC source and certification.
- NY-state coverage only — no benefit for households moving to other deregulated states.
Common questions about NY Gas & Electric reviews
New York Gas & Electric reviews — answers
Reliability is best judged across multiple sources, not one platform. Trustpilot and Google reviews skew negative (dissatisfied customers post more often), while BBB ratings reflect complaint handling. The most balanced check: look at the BBB letter grade for complaint resolution, scan recent (last 6 months) Trustpilot reviews for recurring themes, and compare NY Gas & Electric's unit rate against your utility's price-to-compare before signing up.
Retail energy is a complaint-driven category — customers rarely write reviews when their bill arrives correctly, but a billing dispute, a variable-rate surprise, or a renewal price increase often triggers a 1-star review. The same dynamic affects every US retail-energy brand. The BBB complaint-resolution rate and the state public-utility-commission complaint reports (often public) tend to be more representative than aggregate review scores.
You can leave reviews on Trustpilot, Google, the BBB profile and the Selectra Reviews network. Selectra Reviews verifies that the reviewer is a real NY Gas & Electric customer before publishing — so the signal is higher quality than open platforms.