New York Gas & Electric

Updated on 11/11/2021

min reading

Founded in 2002, New York Gas & Electric (NYG&E) provides fixed and variable energy options (including green energy) for New York residential and commercial customers. The company also offers several rewards and customer loyalty programs.

Service Territory

With customers across the state, New York Gas & Electric serves customers in the following utility service areas in New York State:

Rate Plans Available

Rate Type	Contract Length	Early Cancellation Fee	Details
Fixed Rates	12 or 24 months	12 month plan: None 24 month plan: $100 if 12 or fewer months left, $200 if more than 12 months left	Rate remains same for entire contract period Rewards for customers in good standing: $50 gift certificate per month with restaurants.com 30 days written notice required to cancel Rates become variable at end of plan if no action taken 3 days right to recission period
Variable Rates	None	None	Rate subject to change each month Available with 50-100% green energy Contract automatically renews each month 30 days written notice required to cancel 3 days right to recission period Rewards for customers in good standing: $50 gift certificate per month with restaurants.com $1,000 in grocery money 12% rebate on most expensive month (after 12 month period)

Fixed Rate Plans

Fixed rates contracts with Energy Service Companies (ESCOs) like New York Gas & Electric are always a better bet. This is because customers can save on the amount they pay for electricity per kilowatt-hour or for natural gas per therm in comparison to their local utility.

We do not recommend variable rates with ESCOs, because they are not regulated by the New York Public Service Commission and can end up being more expensive than rates with your local utility.

Financial Aid Programs

Depending on your local utility, you may be eligible for one of New York Gas & Electric's programs for financial aid. Some examples include:

Program Name	Details
Budget Billing	Customers pay the same bill each month for 12 months Annual usage is estimated based on customers' use the year before Monthly bill is yearly estimate divided by 12 After 12 months customers receive a refund or owe money based on difference between estimaed and actual usage
Deferred Payment	Overdue payments are paid in monthly installments while customers continue to pay current bills
Payment Extension	Customers can get an extension to pay their bill, either in one payment or two
Home Energy Assistance Program (HEAP)	Customers on the govenment's HEAP program can earn $23 in bill credits each month, for up to 12 months

All financial aid programs require an online application to determine eligibility and enroll.

Customer Reviews

NYG&E's parent company, US Gas & Electric, has an A+ rating from the Better Business Bureau for handling customer complaints quickly and appropriately.

However, some customers may feel that it is hard to redeem rewards.

Read more customer feedback, including our take, on our New York Gas & Electric reviews page. You can also compare reviews with other ESCOs.

Affiliated Companies

New York Gas & Electric is a part of the US Gas & Electric family of companies. Each company is similarly named, and only serves customers in their local state service territory. Together these companies serve states including:

Connecticut
Delaware
Illinois
Indiana
Kentucky
Maryland

Massachusetts
Michigan
New Jersey
Ohio
Pennsylvania

Contact NYG&E

Contact customer service at 1-888-947-7899 from 8:00 AM to 5:30 PM, Monday through Friday (EST). Visit our New York Gas & Electric contact page for more complete information.

Company Background

NYG&E is an ESCO serving residential and commercial energy customers in New York state. It is one of 12 state-level subsidiaries of US Gas & Electric.