US retail energy supplier

Payless Power US

Headquartered in Fort Worth, Texas, Payless Power is the largest prepaid retail electric provider in Texas. The brand specialises in no-deposit, no-credit-check service activated within hours, marketed to households who would not qualify for a conventional postpaid REP contract.

See Payless plans Call 1-866-963-9353

Founded 2005 Estimated 100,000+ active prepaid accounts Fort Worth, TX 1 state served

Founded

2005

Years in the US market

Customers

Estimated 100,000+ active prepaid accounts

Households served

About

Who is Payless Power?

Registered as Payless Power, LLC, Payless Power uses this legal name for state public-utility-commission filings and customer contracts. The trading name on bills is the shorter, more recognisable form.

The company is headquartered in Fort Worth, TX, where it runs senior management, customer operations and regulatory liaison with state commissions.

Payless Power was established in 2005. A longer track record means more years operating under state-commission rules and a wider history of customer feedback, billing and regulatory interactions.

Payless Power operates independently — it is not part of a larger corporate group. This typically means faster decision-making but less wholesale-market scale.

Service area

Where Payless Power operates

Electricity

1 state

Service availability varies by zip code within each state. Eligibility depends on your local utility's deregulation status — check on Payless Power's website with your zip code before enrolling.

Plan structure

What plan types does Payless Power offer?

Same-day prepaid

Pay-as-you-go electricity activated within hours with as little as $40 down. No deposit, no credit check, no contract.

12-month prepaid fixed

Locks the prepaid rate for 12 months; lower per-kWh price than month-to-month prepaid in exchange for a term commitment.

Average Billing prepaid

Flattens seasonal swings by averaging prepaid top-ups over a rolling 12 months.

Renewable content: Payless Power has historically focused on affordable access rather than green positioning; renewable content matches the ERCOT grid average rather than carrying a dedicated green-tariff option.

See current Payless plans & rates

Timeline

Payless Power — key moments

2005

Payless Power launches in Fort Worth as a prepaid REP shortly after Texas residential electricity deregulation, targeting customers without conventional credit history.
2015

Expands service area to cover all four competitive ERCOT TDU zones (Oncor, CenterPoint, AEP TCC/TNC, TNMP).
2021

Maintains service through Winter Storm Uri while many prepaid REPs in the broader market hit financial-distress filings.

Contact

Reach Payless Power customer service

Payless Power's customer service handles enrollment questions, billing, switching and complaints. Have your account number from a recent bill ready to speed up the call.

Prepaid customers must keep an active balance — Payless Power sends low-balance alerts by SMS and email; allow time for ACH or card top-ups to clear before the balance hits zero.
For service outages, call your TDU rather than Payless — CenterPoint (713-207-2222), Oncor (888-313-4747), AEP Texas (877-373-4858), TNMP (888-866-7456).
Spanish-language customer service is available at the same toll-free number.

Customer service

1-866-963-9353

Monday-Friday 7 a.m. - 9 p.m., Saturday 8 a.m. - 6 p.m., Sunday 10 a.m. - 5 p.m. CT

Payless Power online account

Frequently asked

Payless Power — answers to common questions

Payless Power is regulated by the public utility commission in each state where it operates. Reliability is best judged against your own usage profile: read recent reviews, confirm the customer-service hours match when you actually need to call, and compare the unit rate against the utility's price-to-compare for your zip code.

Plans can typically be enrolled directly on Payless Power's website or by calling 1-866-963-9353. Before signing up, always compare the unit rate (¢/kWh for electricity, $/therm for gas) against your utility's price-to-compare for your zip code.

You can switch your retail supplier at any time, though early termination fees (typically $50-$200) may apply if you are on a fixed-rate plan and within the contract term. Check your enrollment letter or Terms of Service for the exact figure. Switching back to your default utility supply is always free.