Houston-based Entrust Energy sells electricity and natural gas supply options in eight states across the country. In Texas, Entrust Energy sells electricity to residential and small business customers. Their customer service call center is located in Texas.
Our Take On Entrust Energy
Based on an extensive review of rates, contract options, and customer reviews, we rate Entrust Energy out of five stars.
What we like about Entrust Energy
- Entrust Energy appears to be somewhat receptive to customer complaints
- Possibility for savings on fixed rates
- No minimum usage fees or base charges
What made Entrust Energy lose points
- The company uses door-to-door sales agents in Texas, and many customer complaints are centered around sales tactics
- High cancellation fee ($300)
- Poor complaint records with both the Texas PUC and the Better Business Bureau
|Plan Type||Terms Available||Details||Termination Fee||Our Thoughts|
|Fixed Rate Plans||3, 6, 12, 24 months||
||$150 for 3 & 6 month contracts, $200 for 12 month contracts, $300 for 24 month contracts||
Recommended: 12 or 24 month plans, in order to lock in long-term fixed rates.
|Variable Rate||12, 24 months||
Month to month rate that can changed at the sole discretion of Entrust Energy
|None||In general we don't recommend variable price plans. Find out why|
|Green Fixed Rate||12, 24 months||
100% renewable energy
|$200 - $300||We recommend choosing based on your personal preferences (i.e. whether you prefer a one- or two-year contract)|
Explanation of Rate Options
Fixed vs Variable Rates Options
A fixed rate does not change over the whole period of the contract, meaning that for the length of the contract (3, 6, 12, or 24 months) the price you pay for electricity in ¢/kWh does not change. In general we recommend choosing fixed rate contracts of at least 12 months or more. As electricity prices per kilowatt-hour fluctuate throughout the year, and you may actually lose money by not being able to take advantage of prices when they are low. However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings. You can find more information about fixed rates in our guide to fixed prices.
In general, we do not recommend variable rates, as most customers report negative experiences with them. With prices not guaranteed after the first month, variable rates tend to be highly unpredictable. Find out more about variable electricity prices in Texas.
Base Charges/Minimum Usage Fees
Base charges are flat charges that are charged every month regardless of the amount of power consumed. Minimum usage fees kick in when customer consumption is below a certain minimum monthly threshold. Entrust Energy does not charge minimum usage fees or base charges.
Green Energy Plans
Entrust Energy offers 100% green energy plans. Entrust Energy's standard plans include 11,6% renewable content, which is just over the state average of 10.7%.
Customer Reviews of Entrust Energy
We give Entrust Energy a rating.
Positive reviews of Entrust Energy often mention savings on monthly bills. Most negative reviews focus on unpleasant experiences with door-to-door sales agents. As of February 2016, Entrust Energy had a F rating from the Better Business Bureau, which is based on the number of complaints that have been made against it relative to its size (a negative sign) and its failure to resolve underlying causes of a pattern of complaints. What's more, its score with the Texas PUC is at "highest complaint ratio" (ratio of complaints to the size of the company). PUC statistics for the types of complaints are spread amongst billing problems, provision of service, service discontinuation, and slamming.
Entrust Energy appears to use door-to-door agents for electricity sales in Texas. Find out why we don't recommend door to electricity sales.
For more information, please visit our Entrust Energy customer reviews page.
About Entrust Energy
Entrust Energy is a privately-owned company that was founded in Texas 2010. Since then, the company has expanded to sell electricity and/or gas in eight states throughout the United States.
Contact Entrust Energy
Email Entrust Energy
You can email Entrust Energy at [email protected].
Entrust Energy Customer Care Phone Number
You can reach Entrust Energy toll-free at 1-800-871-8100. Entrust Energy's customer service hours are Monday through Friday from 8:30 a.m. to 7:00 p.m., and on Saturdays from 10:00 a.m. - 2:00 p.m. Customer service is closed on Sundays and holidays.
Mailing Address for Entrust Energy
P.O. Box 731396
Dallas, TX, 75373-1396
Interested in Entrust Energy?We're here to help. Call us at 832-460-0233 to find the lowest rates available in your area.