Con Edison customer service

By Hilary Norris | Updated 25 May 2026 | 7 min read

Con Edison delivers electricity, gas and steam across New York City and Westchester. The customer-service routing is straightforward once you know the trick: My Account online handles most requests in a minute; the phone line at 1-800-752-6633 handles everything else around the clock; walk-in offices are for in-person payment and complex account questions.

24/7

Main line

Service types

~18

Walk-in offices

DPS

Escalation route

The insider angle

Pick the right channel before you pick up the phone

Con Ed's call volume is high. Solo phone calls work for emergencies and complex billing; everything else is faster online.

My Account online

Pay bill, set AutoPay, submit meter reads, view 24 months of bills, request paperless, set up Level Payment.

Best for: billing, payment, account changes. Available 24/7. Free.

Phone at 1-800-752-6633

Outages, gas leaks, downed wires, complex billing, payment extensions, special arrangements, starting service from scratch.

Available 24/7 for emergencies; routing 1:00 a.m. to 11:00 p.m. daily.

Walk-in office

In-person bill payment, complex disputes, account questions that need ID verification, language support beyond the phone IVR.

Mon to Fri, 8:30 a.m. to 5:00 p.m. Bring photo ID + account number.

What Con Edison customer service actually handles

ConEd is the regulated electric and gas delivery utility for all five NYC boroughs (with a small exception in Queens served by National Grid for gas) and most of Westchester. The customer-service team handles every interaction below.

·Electricity delivery across NYC and Westchester.
·Natural-gas delivery in Manhattan, the Bronx, parts of Queens, and parts of Westchester.
·Default supply if you have not chosen an ESCO.
·Meter reads and meter-related service installations.
·Outage response, including downed-wire and gas-leak dispatch (call before doing anything else).
·Billing, payment, collections on the delivery side and on default supply.
·Energy-efficiency programs (rebates, audits, equipment incentives).
·EAP + HEAP intake for income-qualified customers.

Con Edison phone routing

Same numbers as the contact page, organised by purpose.

Reason	Number	Notes
Main customer service (24/7 emergencies)	1-800-752-6633	Routing 1:00 a.m. to 11:00 p.m. daily.
TDD / TTY (deaf or hard of hearing)	1-800-642-2308	Or dial 711 for NY Relay.
Bank payment (Payment Express)	1-888-925-5016	24/7 automated, free.
Card payment (BillMatrix)	1-888-747-1532	$3.35 processing fee.
Payment arrangements	1-800-752-6633	Use this line if you got a disconnection notice.
Out-of-state callers	1-212-243-1900	Same hours as main line.

What to have ready before you contact ConEd

For any call

·Your 15-digit account number (top of bill).
·Your service address.
·A photo ID for identity verification.

For new service (move-in)

·Full name, date of birth, contact info.
·Move-in date and full new address.
·SSN or driver's licence number.
·Lease type (owner / renter).

Con Edison walk-in customer-service centers

Open Mon to Fri, 8:30 a.m. to 5:00 p.m. unless otherwise noted. Bring photo ID + 15-digit account number.

Borough / county	Office	Address	Phone
Manhattan	East Harlem	122 E 124th St, NY 10035	Main line
Brooklyn	Boerum Hill	1 Nevins St, Brooklyn 11217	1-718-624-9468
Brooklyn	Downtown Brooklyn	101 Willoughby St, Brooklyn 11201	1-718-852-8749
Brooklyn	Vinegar Hill	12 Gold St, Brooklyn 11201	1-718-222-2750
Queens	Long Island City	31-02 20th St, Long Island City 11105	1-718-274-2732
Queens	Elmhurst	5917 Junction Blvd, Elmhurst 11373	1-718-271-0971
Queens	Flushing	12415 31st Ave, Flushing 11354	Main hotline
Bronx	Soundview	1560 Bruckner Blvd, Bronx 10473	1-718-378-0817
Bronx	South Bronx / Morrisania	1160 Teller Ave, Bronx 10456	1-718-590-5946
Bronx	Van Nest, East Bronx	1615 Bronxdale Ave, Bronx 10462	1-718-597-5463
Staten Island	Arden Heights	223 Emily Ln, Staten Island 10312	1-718-356-2151
Staten Island	Woodrow	97 Marisa Cir, Staten Island 10309	1-718-227-1292
Westchester	Briarcliff Manor	70 Woodside Ave, Briarcliff Manor 10510	1-914-762-2531
Westchester	Harrison	4 Irving Pl, Harrison 10528	1-914-761-3957
Westchester	Valhalla	100 Summit Lake Dr, Valhalla 10595	1-914-286-7000
Westchester	West Harrison	701 Westchester Ave Ste 201W, West Harrison 10604	1-914-993-2100
Westchester	White Plains	1 N Broadway, White Plains 10601	1-914-328-6967
Dutchess	Hopewell Junction	1002 Route 82, Hopewell Junction 12533	1-845-226-2437

Borough-specific guides: Queens · Westchester.

Mailing addresses

General correspondence

Con Edison
Cooper Station
P.O. Box 138
New York, NY 10276-0138

Bill payment by mail

Con Edison
JAF Station, P.O. Box 1702
New York, NY 10116-1702

Frequently asked questions

For routine billing, log in to My Account at coned.com first. It handles 80 % of common requests with no wait. For everything else, call 1-800-752-6633. Off-peak hours (early morning, late evening) have shorter wait times.

Your 15-digit ConEd account number (top right of your bill), the service address, a photo ID, and the meter number if you are reporting a reading or starting service. For move-in or move-out, also have the date and your SSN ready.

Almost. My Account handles billing, AutoPay, meter reads, statement history, paperless billing, deferred-payment requests, and outage reports. Three things still need a phone call: a brand-new account at a brand-new address, complex billing disputes, and any emergency.

Yes. Call 1-800-752-6633 and ask for service in Spanish. The web portal at coned.com is also available in Spanish.

For most customers, yes. The app handles outage reporting, push notifications during restoration, bill view, AutoPay management, and meter-reading submission. It is free on iOS and Android.

Ask for a supervisor on the call. If still unresolved, file a complaint with the NY DPS Office of Consumer Services at dps.ny.gov or call 1-800-342-3377. The DPS investigates complaints free of charge.