Orange & Rockland office in Monroe (ZIP 10950)

By James Pochez | Updated 25 May 2026 | 3 min read

The Orange & Rockland (O&R) Blooming Grove Operations Center at 500 Route 208 covers the Monroe area in Orange County, NY (ZIP 10950). This is the local operations centre for crews and field work, and the walk-in stop for account questions. Power outages and gas leaks must be reported by phone, not in person.

500 Route 208, Monroe NY 10950 Mon-Fri 8:00 am - 7:00 pm Orange County, NY (Lower Hudson Valley)

Address, hours and phones

Walk-in address

Orange & Rockland Utilities
Blooming Grove Operations Center
500 Route 208
Monroe, NY 10950
United States

A regional operations centre serving Monroe, Washingtonville and the surrounding Orange County communities.

Customer service hours

Monday: 8:00 am - 7:00 pm
Tuesday: 8:00 am - 7:00 pm
Wednesday: 8:00 am - 7:00 pm
Thursday: 8:00 am - 7:00 pm
Friday: 8:00 am - 7:00 pm
Saturday: Closed
Sunday: Closed

Emergency lines below run 24/7, holidays included.

Customer service

1-877-434-4100

Billing, start or stop service, payment plans. Mon-Fri 8:00 am - 7:00 pm.

Electric outage (24/7)

1-877-434-4100

Same number, available any time, day or night.

Gas emergency (24/7)

1-800-533-5325

Spells LEAK on the keypad. Leave the building first, then call from outside.

What this office handles

You can come in person to

Discuss a billing question with a representative.

Open or close an O&R account (bring photo ID and your move date).

Ask about a payment plan or the budget billing option.

Get help understanding a paper bill or rate change notice.

Drop off documentation for an Energy Affordability Program application.

Call instead for

Power outage: call 1-877-434-4100 any time. Office staff cannot dispatch crews.

Smell of gas: leave the building, dial 911 if there is fire, then call 1-800-533-5325.

Downed power line: stay back at least 30 feet and call 1-877-434-4100.

Start service when moving in: call 2 business days in advance.

Pick an ESCO: shop online via the NY PSC Power to Choose tool.

O&R serves about 233,000 New York electric customers across Rockland, Orange and Sullivan counties. The company is a subsidiary of Consolidated Edison, Inc. (NYSE: ED), but operates as a separate utility with its own rate case and tariff. Its tri-state footprint also covers parts of New Jersey (Rockland Electric Company) and Pennsylvania (Pike County Light & Power); this page covers the NY office only.

Other Orange & Rockland offices nearby

O&R operates two other walk-in offices in its New York footprint. If you live south of Monroe, Spring Valley is usually closer; if you live west toward the Pennsylvania border, Port Jervis is the local stop.

Spring Valley

390 W. Route 59

ZIP 10977 - Rockland County - about 18 mi south.

Port Jervis

15 Jersey Avenue

ZIP 12771 - Orange County (NY/NJ/PA tri-state corner).

If O&R is not your utility but you ended up here by mistake (for example you live downstate in New York City or Westchester), look for a Con Edison office instead — same parent company, different service territory.

Useful Orange & Rockland links

Most tasks can be handled without a visit. The pages below cover the common O&R questions online or by phone.

Orange & Rockland utility hubCompany overview, service map, ConEd parent context. Understanding your billSupply, delivery and taxes line by line. Move in: start serviceCall at least 2 business days before move-in. Move out: stop serviceAvoid extra charges after you leave. Rates and tariffsSC1 residential rate class and other tariffs. Electricity in New YorkESCO suppliers and the deregulated market.

O&R delivery rates are regulated by the New York Public Service Commission (PSC). Supply rates can be shopped through a PSC-licensed ESCO.

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