Contact PPL in Allentown

Customer service

1-800-342-5775

Monday to Friday 7 a.m. to 7 p.m.

Outages (24/7)

1-800-342-5775

Press the outage option, or text OUT to 898775.

Electrical inspections

484-634-3066

Robert Allen Gallo Jr., Allentown service-installation inspections.

Allentown at a glance

County
Lehigh
EDC
PPL Electric Utilities
Walk-in offices
None (8 payment agents)
PPL HQ in city?
Yes (827 Hausman Rd)
Retail choice
Yes (~75 EGS competing)
ZIP codes covered
18101 to 18109

What you can do here

  • 1

    Pay your bill in cash

    Use one of the 8 authorized walk-in payment agents listed below. Expect a $2 agent fee.

  • 2

    Start, stop or transfer service

    Done online via My Account or by calling PPL. No walk-in counter required.

  • 3

    Schedule an electrical inspection

    Contact Robert Gallo at the Allentown PPL inspections office before a new service install or panel upgrade.

All bill-pay options

What PPL does (and does not) handle in Allentown

As the regulated EDC, PPL Electric Utilities runs the poles, wires, transformers and meters that deliver power to every home in Allentown. PPL is also the default supplier if you do not pick a competitive EGS from PAPowerSwitch.com.

PPL handles

  • Electricity delivery, poles and wires;
  • Default electricity supply (Price to Compare);
  • Meter readings and new service installs;
  • Outage and downed-wire response;
  • Billing, payment processing and collections;
  • Energy-efficiency programs including E-Power rebates.

Allentown does not have

  • Walk-in PPL customer service desks;
  • In-person account or billing dispute counters;
  • Same-day move-in service without a phone call;
  • Cash payment at PPL offices (use authorized agents).

PPL authorized payment centers in Allentown

Each location charges roughly a $2 service fee and accepts some combination of cash, check, money order or card. Call ahead the first time to confirm hours and accepted methods.

PPL Electric authorized payment centers in Allentown
Location Phone Hours

E-Z Cash

209 N. Sixth St., 18102

610-740-9598Mon to Fri 9 a.m. to 8 p.m.; Sat 9 a.m. to 6 p.m.; Sun 10 a.m. to 4 p.m.

E-Z Cash

209 N. 14th St., 18102

610-740-02008 a.m. to 8 p.m., 7 days a week

Pawn Plus

636 N. 7th St., 18102

610-437-5600Mon to Thu 9 a.m. to 5 p.m.; Fri to Sat 9 a.m. to 6 p.m.

Weis Markets #195

365 S. Cedar Crest Blvd., 18102

610-821-45507 a.m. to 11:45 p.m., 7 days a week

United Check Cashing

359 W. Susquehanna St., 18103

610-791-9388Mon to Fri 9 a.m. to 6 p.m.; Sat 10 a.m. to 3 p.m.

The Campus Shop

2301 W. Liberty St., 18104

610-433-8582Mon, Tue, Thu, Fri 7:30 a.m. to 5:30 p.m.; Wed 7:30 a.m. to 5:15 p.m.; Sat 8 a.m. to 3 p.m.

Weis Markets #142

1500 N. Cedar Crest Blvd., 18104

610-395-0345Mon to Sat 7 a.m. to 9 p.m.; Sun 7 a.m. to 8 p.m.

United Check Cashing

1105-1107 Union Blvd., 18109

610-434-5380Mon to Wed 9 a.m. to 6 p.m.; Thu to Fri 9:30 a.m. to 6 p.m.; Sat 10 a.m. to 12 p.m.

Hours change occasionally. The free alternatives, auto-pay or a bank-account draft via My Account, avoid the agent fee entirely.

Allentown electrical inspections office

Any new service install or panel upgrade in Allentown needs a PPL service-installation inspection to confirm the work meets PPL safety standards before the meter is connected.

Inspector

Robert Allen Gallo Jr.

Phone

484-634-3066

Fax: 484-634-3767

Email

[email protected]

Office address

PPL Electric Utilities

827 Hausman Road
Allentown, PA 18104-9392

Tip: schedule the inspection at least 5 business days before you need the meter set. Faulty grounding is the most common failure on residential service installs.

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