PPL Electric: customer service phone numbers, bill pay, and login

ppl electric utilities

Looking for PPL Electric customer service? Call the PPL Electric customer service number at 1-800-DIAL-PPL (1-800-342-5775). PPL Electric Utilities is one of the largest utility companies in the northeast. Continue scrolling (or swiping) down to find out how to make a bill payment with PPL Electric, what the My PPL Account offers, and other PPL numbers to reach specific PPL customer service.


Contact PPL Electric customer service & My PPL Account

PPL Electric delivers to approximately 1.4 million customers throughout central and eastern Pennsylvania. Residents falling within the PPL Electric service area are supplied PPL electricity by default.

PPL customer services

The PPL customer service is able to assist with meter readings, power outage/emergency reporting, new service installation, bill payment processing or issues, energy efficiency education/programs, and Rebates for energy efficiency upgrades.

PPL numbers: Quick contact for customer service
Reason: Phone number: Hours: Fee?
Service start/shut off requests,
Update account information, and
Provide a meter reading
1-800-342-5775 Mon-Fri
8am-5pm
No
General customer service for the
hearing/speech impaired (TTY)
1-800-231-7288 Mon-Fri
8am-5pm
No
Make a bill payment
(by BillMatrix)
1-800-672-2413 24/7 Yes, $2.95
Report a billing issue 1-877-486-9204 Mon-Fri
8am-6pm
No
Bill payment arrangements 1-800-358-6623 Mon-Fri
7am-8pm
No

PPL phone numbers Check out the complete listing of PPL Electric phone numbers.

My PPL Account

Many PPL customer service features are available online, through your PPL Electric My Account. Login to your PPL Electric My Account in order to:

  • Access Bill Pay online
  • View and update your account information
  • Submit a meter reading
  • View past bills
  • Sign up for paperless billing

PPL customer serivce : New customers

If you are new to PPL Electric Utilities's service area and have recently bought or are renting a home, you will neeed to contact PPL to open an account in your name for your electricity supply. You can open an account online or over the phone by calling the PPL customer service phone number at 1-800-342-5775.

To start PPL Electric service, you will need to provide the following information:

  • Your full name
  • The address that you are moving to
  • The date of your move
  • Your date of birth
  • Your contact information (phone number and/or email address)
  • Your Social Security Number (SSN). If you have a drivers' license, you may be asked for the number as well
  • Type of lease (if you are renting)
  • Then, you're ready to call the PPL phone number : 1-800-342-5775

PPL Electric : Pay bill phone number

There are a few different ways to make a bill payment with PPL Electric. For convenience, here is a brief summary of how customers can pay a PPL Electric bill:

To make a PPL Electric bill payment, call 1-800-672-2413 (PPL uses BillMatrix, a $2.95 service fee will be charged), or:

  • Cash: at an authorized pay center
  • Bank Account (Checking/Savings): online, at your bank (check with your bank first)
  • Credit/Debit Card: at an authorized pay center, or online (note that there is a processing fee to pay by credit/debit card)
  • Check/Money Order: by mail (address, below), or at a paycenter

To pay a PPL Electric bill through the mail, send the check or money orderĀ in the envelope that came with your bill to the following address (no cash payments accepted):

PPL Electric
P.O. Box 25239
Lehigh Valley, PA 18002-5239

Customer service reviews for PPL Electric

Collectively, the PPL Electric customer service reviews appear to be mixed, based on reviews left on websites including Yelp, consumeraffairs.com, and the Better Business Bureau.

To some extent, this is normal: most customers tend to publish online reviews only when they are unhappy with service. Most customer service complaints appeared to be focused on responses to power outages.

Unhappy with PPL Electric Utilities customer service? Take a gander at the customer reviews of alternate suppliers operating in Pennsylvania. Pennsylvanian energy customers have a choice of which company provides their electricity and natural gas supply. Alternate suppliers offer a wide range of energy and price options, and many can offer superior customer service than large utility companies.

To send written contact to PPL Electric, their general mailing address is:

PPL Electric
827 Hausman Road
Allentown, PA 18104-9392

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