Contact PPL Electric
Residential customer service
1-800-342-5775Monday to Friday 7 a.m. to 7 p.m. Automated bill pay and outage reporting 24/7.
Power outage (24/7)
1-800-342-5775Same main line. Press the outage option, text OUT to 898775, or report online via My Account.
Payment arrangements
1-800-358-6623Monday to Friday 7 a.m. to 8 p.m. Deferred payment plans, CAP referrals.
Utility fact sheet
- Type
- IOU, wires-only EDC
- Parent
- PPL Corporation (NYSE: PPL)
- Customers
- ~1.4 million
- Service area
- 29 PA counties (central / eastern)
- Retail choice?
- Yes (PA-wide since 1999)
- Regulator
- PA PUC + FERC
- RTO
- PJM Interconnection
- Headquarters
- 827 Hausman Road, Allentown, PA 18104
What you can do here
-
1
Start, stop or transfer service
Call 1-800-342-5775 at least 2 business days before move-in. Have your SSN, photo ID, new address and move date ready.
-
2
Shop a supplier or stay on PTC
PA is a retail-choice state. Stay on PPL's default Price to Compare or pick a licensed EGS from PAPowerSwitch.com.
-
3
Pay your bill or get help
Free auto-pay via My Account, $2.95 fee by phone, walk-in at any authorized payment center, or apply for CAP / LIHEAP if you cannot pay.
PPL Electric phone numbers by purpose
The main 1-800-342-5775 line covers most needs, but dialing the dedicated number for billing, payment plans or TTY usually cuts hold time in half.
| Reason | Phone number | Hours | Fee |
|---|---|---|---|
| Start, stop, transfer service, update account, submit meter reading | 1-800-342-5775 | Mon to Fri 7 a.m. to 7 p.m. | None |
| Power outage or downed wire (24/7) | 1-800-342-5775 | 24/7 | None |
| Hearing or speech impaired (TTY) | 1-800-231-7288 | Mon to Fri 8 a.m. to 5 p.m. | None |
| Pay bill by phone (BillMatrix) | 1-800-672-2413 | 24/7 | $2.95 |
| Billing dispute or error | 1-877-486-9204 | Mon to Fri 8 a.m. to 6 p.m. | None |
| Payment arrangements and CAP enrollment | 1-800-358-6623 | Mon to Fri 7 a.m. to 8 p.m. | None |
Source: PPL Electric contact directory; PA PUC complaint and assistance numbers.
My PPL Account: what you can do online
Most routine tasks no longer require a phone call. The My Account portal handles billing, meter reads, account updates and shopping for a supplier.
Pay your bill
Free bank draft, one-off payments, recurring auto-pay and bill history.
Submit a meter read
Useful if your AMR signal failed; avoids an estimated bill.
Manage notifications
Outage text alerts (text REG to 898775), bill-ready emails and high-usage warnings.
Track usage
Daily and hourly kWh history; compare months and seasonal patterns to flag waste.
Log in at pplelectric.com/my-account. First-time users need their 10-digit PPL account number from a recent bill.
Start service: what new customers need
If you have bought or are renting a home inside PPL's territory, open an account online or by calling 1-800-342-5775 at least 2 business days before your move-in date. PPL is the default supplier, so your power is connected even if you never pick a competitive EGS.
Have ready before you call
- 1Your full legal name and date of birth;
- 2Service address with apartment or unit number, and the date you take possession;
- 3Your Social Security number; PPL may also ask for a driver's license number for credit-check purposes;
- 4A phone number and email address for billing and outage alerts;
- 5If you are a renter, the lease type and the landlord's name (PPL may verify your right to occupy).
If you fail PPL's credit screen, you can post a deposit equal to roughly two months of average usage, or have a guarantor co-sign. Deposits are refunded after 12 months of on-time payments.
How to pay your PPL Electric bill
Five accepted methods. Auto-pay and the free bank draft are the cheapest; BillMatrix and walk-in agents add a service fee.
Auto-pay (free)
Recurring bank draft via My Account. No card processing fees.
By mail
Check or money order to PPL Electric, P.O. Box 25239, Lehigh Valley, PA 18002-5239. No cash.
Walk-in (cash)
PPL authorized payment centers in Allentown, Harrisburg, Hazleton and Lancaster. ~$2 agent fee.
What you can actually shop on your PPL bill
PA is a deregulated retail-choice state. PPL still delivers the power, but supply is the only line item where shopping moves the price.
Customer charge
~$13.49 / month
Fixed; cannot be avoided by shopping
Distribution
~6.5¢ / kWh
Set by PA PUC; same for everyone in territory
Supply (shoppable)
~9.876¢ / kWh
PTC May 2026; resets June 1 and Dec 1
The takeaway
Supply is roughly 55% of a typical residential PPL bill, and it is the only piece you control. The default Price to Compare resets every June 1 and December 1; historically those resets have swung the supply rate by 15% to 30% in either direction. Locking a fixed-rate competitive supplier shields you from the next reset, but only if the EGS rate beats PPL's current PTC for the contract length.
Source: PPL Electric: Understanding your bill; PA PUC PAPowerSwitch default rate disclosures.
If you cannot pay your PPL bill
PA has strong customer protections. Apply before a shut-off notice; Chapter 14 of the Public Utility Code blocks winter disconnections for income-qualified households between Dec 1 and Apr 1.
CAP / OnTrack
PPL's Customer Assistance Program caps your bill at 4% to 10% of household income, depending on the size of the bill.
LIHEAP
Federal heating grant administered by PA DHS. Apply once per heating season (Nov to Apr).
Operation HELP
Hardship grant funded by PPL shareholders and customer donations; one application per 12 months.
Call 1-800-358-6623 to enroll. The PA PUC also runs a free complaint line at 1-800-692-7380 if PPL refuses a reasonable payment plan.
Mailing addresses
Bill payment by mail
PPL Electric
P.O. Box 25239
Lehigh Valley, PA 18002-5239
Use the envelope that came with your bill. No cash.
General correspondence & headquarters
PPL Electric Utilities
827 Hausman Road
Allentown, PA 18104-9392
Frequently asked questions
Can I switch electricity suppliers in Pennsylvania?
What does PTC stand for on my PPL bill?
Who do I call for a downed power line or outage?
Can PPL shut off my power for non-payment in winter?
Is help available if I cannot pay my bill?
How do I know it is really PPL calling?
More U.S. states with energy choice
Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
