Gas on Long Island is National Grid, not PSEG LI

PSEG Long Island operates the LIPA electric grid only. If you smell gas or need to report a gas leak, call National Grid 24/7 at 1-800-892-2345 and leave the building. PSEG LI cannot dispatch gas crews.

Find your local PSEG LI office

All 11 PSEG Long Island walk-in offices share the same role: in-person account help, bill payment, and move-in or move-out questions. Outages and emergencies are never handled at the counter, those go to the 24/7 hotline below.

Nassau

Hewlett

455 Mill Road, NY 11557

8:30 AM - 5 PM, Mon-Fri
Nassau

Hicksville

175 E. Old Country Road, NY 11801

8:30 AM - 5 PM, Mon-Fri
Nassau

Roslyn Heights

250 Willis Avenue, NY 11577

8:30 AM - 5 PM, Mon-Fri
Suffolk

Brentwood

1650 Islip Avenue, NY 11717

8:30 AM - 5 PM, Mon-Fri
Suffolk

Bridgehampton

1774 Montauk Highway, NY 11932

8:30 AM - 5 PM, Mon-Fri
Suffolk

Coram

2045 Route 112, NY 11727

8:30 AM - 5 PM, Mon-Fri
Suffolk

West Babylon (Lindenhurst)

479 Park Avenue, NY 11757

8:30 AM - 5 PM, Mon-Fri
Suffolk

Melville

15 Park Drive, NY 11747

8:30 AM - 5 PM, Mon-Fri
Suffolk

Patchogue

460 E. Main Street, NY 11772

8:30 AM - 5 PM, Mon-Fri
Suffolk

Riverhead

117 Doctor's Path, NY 11901

8:30 AM - 5 PM, Mon-Fri
Rockaways

Arverne

6820 Rockaway Beach Blvd, NY 11692

8 AM - 4 PM, Mon-Fri · 1-347-246-9050

PSEG Long Island phone numbers you actually need

24/7 outage + emergency

1-800-490-0075

Downed wire, sparking pole, no power. Available 24 hours a day, 7 days a week.

Customer service

1-800-490-0025

Billing, account, start or stop service. Monday to Friday, 8 AM to 8 PM.

Gas leak (National Grid)

1-800-892-2345

Smell gas? Leave the building, then call National Grid. PSEG LI does not handle gas.

What a PSEG LI walk-in office handles

Counters are useful when you need a paper trail, want to pay in cash, or do not have a working PSEG account online yet. For anything time-critical, the phone is faster.

What you can do here

  • ✓Pay your bill in person (cash, check, money order);
  • ✓Open a new electric account when moving in;
  • ✓Close an account when moving out;
  • ✓Submit ID, lease or landlord documents in person;
  • ✓Ask billing questions and get a printed receipt.

Call instead for these

  • !Power outage (call 1-800-490-0075, 24/7);
  • !Downed wire or sparking pole (1-800-490-0075);
  • !Smell of gas (call National Grid 1-800-892-2345);
  • !Same-day connection request (call 1-800-490-0025);
  • !Medical emergency on life-support equipment.

How PSEG LI fits with your ESCO choice

PSEG Long Island is always your delivery utility. You can keep PSEG LI for the electricity supply too, or switch the supply portion to a licensed ESCO for a different price per kWh. Either way, outages, meter reads and the wires on your street stay with PSEG LI.

Open your PSEG LI account first, then shop suppliers. Walk-in offices cannot enroll you with an ESCO, you do that directly with the supplier.

Useful PSEG Long Island links

PSEG Long Island utility overview PSEG LI bill payment options Electric supply prices Moving in: start service Moving out: stop service Rates and tariffs (SC1, TOU) Understanding your bill List of NY ESCOs Electricity in New York State
18 deregulated jurisdictions

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