Electric outage (24/7)

1-800-867-5222

Gas emergency (24/7)

1-800-892-2345

Customer service

1-800-642-4272

Mon-Fri, 7 a.m. to 7 p.m. ET

Services upstate: electricity AND gas

Upstate is the only New York footprint where National Grid wears both hats. Most subscribers see a single combined bill for electric and gas delivery, with separate supply lines depending on whether you use the default supply or an ESCO.

  • ·Electricity delivery and meter reading;
  • ·Natural gas delivery and meter reading;
  • ·Default supply for both fuels (or your ESCO);
  • ·Power outage response 24/7;
  • ·New electric and gas service installation;
  • ·Tree-trimming near lines.

No walk-in offices upstate

Unlike NYC and Long Island, National Grid does not operate walk-in customer service centers in upstate New York. Every interaction is by phone, online or mail. The corporate addresses below take correspondence only.

Buffalo (corporate campus)

144 Kensington Avenue, Buffalo, NY 14214

Switchboard: 716-832-2400

Syracuse (correspondence)

National Grid
Customer Service Center C-3
300 Erie Boulevard West
Syracuse, NY 13202-4250

Other upstate desks

  • ·24/7 automated billing line: 1-888-932-0301.
  • ·Bill payment by mail: National Grid, P.O. Box 11742, Newark, NJ 07101-4742.
  • ·SpeedPay (card): 1-888-849-4310.
  • ·Payment arrangements and Credit & Collections: 1-800-443-1837.
  • ·Property damage claims (315 area): 315-428-6536.
  • ·Property damage claims (outside 315): 315-428-6267.
  • ·Tree trimming requests: 1-800-642-4272.

Frequently asked questions

NYISO splits the state into wholesale zones. Upstate clears in Zones A through F, all cheaper than Zone J (NYC). Lower wholesale prices and lower urban-infrastructure costs mean a smaller delivery rate on the upstate bill.

If the previous tenant's service is still live, same day or next day. If the meter was disconnected, plan up to 5 business days for a technician visit.

No. National Grid does not have walk-in customer service centers in upstate New York. Use the phone line, online account or the Syracuse mailing address.

If anyone is hurt or it is sparking, call 911 first. Then call National Grid 24/7 at 1-800-867-5222.

Related guides

NATIONAL GRID National Grid hub CONTACT NYC customer service CONTACT Long Island service PRICES Electric supply prices
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