US retail energy supplier

Agway Energy Services US

A subsidiary of Suburban Propane Partners (NYSE: SPH), Agway Energy Services supplies retail electricity and natural gas to households in New York and Pennsylvania. Known for a no-early-termination-fee promise and a bundled HomeServiceLine equipment-protection add-on.

See Agway Energy plans Call 1-888-982-4929

Founded 1996 Syracuse, NY 2 states served

Founded

1996

Years in the US market

About

Who is Agway Energy Services?

Registered as Agway Energy Services, LLC, Agway Energy Services uses this legal name for state public-utility-commission filings and customer contracts. The trading name on bills is the shorter, more recognisable form.

The company is headquartered in Syracuse, NY, where it runs senior management, customer operations and regulatory liaison with state commissions.

Agway Energy Services was established in 1996. A longer track record means more years operating under state-commission rules and a wider history of customer feedback, billing and regulatory interactions.

Agway Energy Services is part of the Suburban Propane Partners, L.P. group, which provides shared governance, financial backing and a broader pool of expertise in wholesale-market trading, hedging and regulatory work.

Service area

Where Agway Energy Services operates

Electricity

2 states

Natural gas

1 state

Service availability varies by zip code within each state. Eligibility depends on your local utility's deregulation status — check on Agway Energy Services's website with your zip code before enrolling.

Plan structure

What plan types does Agway Energy Services offer?

Fixed-rate electricity

Lock in your supply rate for the contract term. Agway typically markets fixed-rate plans with no early termination fee, so you can leave at any time without penalty.

Fixed-rate natural gas

Same structure for residential natural gas customers in eligible NY utility territories. Bundled with the HomeServiceLine equipment-protection add-on at no extra cost on standard plans.

HomeServiceLine bundle

Agway's differentiator: free in-home repair coverage for your home's heating system, electrical panel and plumbing lines, included with every standard supply plan. 24/7 dispatch.

Renewable content: Agway Energy Services does not currently market a 100% renewable retail plan. Customers seeking renewable energy supply may need to source it directly from their utility's green-power program.

See current Agway Energy plans & rates

Timeline

Agway Energy Services — key moments

1996

Agway Energy Services, LLC incorporated in New York as an Energy Service Company (ESCO) licensed by the NY Public Service Commission.
2010

Acquired by Suburban Propane Partners (NYSE: SPH), one of the largest US propane distributors, expanding the parent's footprint into deregulated retail electricity and gas.
2014

Expanded into Pennsylvania under PA PUC license A-2011-2277881 (electricity supply only).
2020

Launched the HomeServiceLine bundled equipment-protection add-on as a no-charge differentiator versus other NY/PA retail suppliers.

Contact

Reach Agway Energy Services customer service

Agway Energy Services's customer service handles enrollment questions, billing, switching and complaints. Have your account number from a recent bill ready to speed up the call.

Have your account number from a recent Agway Energy bill ready when you call.
For an electricity outage or downed wires, call your local utility (e.g. National Grid, NYSEG, RG&E, PPL) — Agway never handles the physical grid.
HomeServiceLine repair dispatch is available 24/7 at the main customer-service number.

Customer service

1-888-982-4929

Mon-Fri 8 a.m. - 4:30 p.m. ET; 24/7 dispatch for HomeServiceLine heating repairs

Agway Energy Services online account

Frequently asked

Agway Energy Services — answers to common questions

Agway Energy Services is regulated by the public utility commission in each state where it operates. Reliability is best judged against your own usage profile: read recent reviews, confirm the customer-service hours match when you actually need to call, and compare the unit rate against the utility's price-to-compare for your zip code.

Plans can typically be enrolled directly on Agway Energy Services's website or by calling 1-888-982-4929. Before signing up, always compare the unit rate (¢/kWh for electricity, $/therm for gas) against your utility's price-to-compare for your zip code.

You can switch your retail supplier at any time, though early termination fees (typically $50-$200) may apply if you are on a fixed-rate plan and within the contract term. Check your enrollment letter or Terms of Service for the exact figure. Switching back to your default utility supply is always free.