Orange & Rockland Office Locations

We give you Orange & Rockland's office locations below, along with information about starting and stopping service, choosing an ESCO, and making sense of your bill.

Office Locations in New York

Orange & Rockland has offices in the following locations:

County City Address Phone Number
Orange Monroe Blooming Grove Operations Center
500 Route 208
Monroe, NY 10950
 
  Port Jervis Port Jervis Business Office
15 Jersey Avenue
Port Jervis, NY 12771
1-845-352-6000
Rockland Spring Valley Spring Valley Operations Center
390 W. Route 59
Spring Valley, NY 10977
1-845-352-6000

Signing up for Service

Customers moving in to Orange & Rockland service territory should be sure to call the company's customer service line at least 48 hours in advance to ensure that service begins in time. You can also turn on service in person at your local Orange & Rockland office.

Orange & Rockland service territory includes cities like Monroe, Spring Valley, Port Jervis, Nyack, Tuxedo and more.

You will need to provide the following information to open a new account with Orange & Rockland:

  • Full Name
  • Date of Birth
  • Social Security or Passport Number
  • New Address
  • Planned move-in date
  • Telephone number

Orange & Rockland's main customer service line can be reached at 1-877-434-4100 from Monday – Friday, 8:00 AM to 7:00 PM.

How to Choose an ESCO

Orange & Rockland is your local utility, which means they are your automatic provider of natural gas service. This includes:

  • Delivery, or all costs related to getting energy to your home
  • Supply, or the cost of the actual energy you consume + customer service charges

If you choose an alternate Energy Supply Company (ESCO) you can save on your supply charges. You will need to open your Orange & Rockland account before shopping around for an ESCO plan, since the ESCO will need your account information to take over supply service.

We recommend fixed rate plans across the board, because they offer more stability. These plans come with contracts, so you should be aware of common contract conditions before signing up.

Learn more about what an ESCO does.

Terminating your Service

If you are moving out of Orange & Rockland territory, you will need to call customer service or visit in person at least 10 days in advance of your move, to be sure that you are not billed for extra days. For natural gas customers, a technician will need to come to your home to get an accurate final meter reading.

In order to cancel your ESCO contract, you will not need to take any extra steps.

However, to avoid paying an early cancellation fee, you will need to contact your ESCO usually around 30 days in advance. Check your contract conditions to know your plan's specifics.

Understanding your Bill

Your Orange & Rockland bill is divided up by supplydelivery, and state and local taxes. Most residential customers are classified under the SC1 rate category.

The New York Public Service Commission (NYPSC) regulates your Orange & Rockland charges - which means that all rate increases have been approved by NYPSC.

 

 

Orange & Rockland Background

Orange & Rockland is headquartered in Pearl River, NY. The company serves over 226,449 electricity customers and over 131,461 natural gas customers in New York state, with more customers in New Jersey and Pennsylvania.

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