National Grid Customer Service: Long Island & the Rockaways

National Grid is the natural gas delivery utility company that provides service in Long Island & the Rockaways. Whether you're looking for information about starting service, billing, payment, or how to reach National Grid in Long Island and the Rockaways, we've got everything you need to know about customer service with National Grid here.

Moving? Call us at phone currently not available to activate your National Grid service and supply with an ESCO in minutes!

Services National Grid Provides in Long Island & the Rockaways

National Grid is the gas delivery utility company that for Long Island & the Rockaways

National Grid provides the following services in Long Island & the Rockaways:

• Natural gas delivery
• Residential natural gas sales
• Natural gas service installation
• Energy efficiency advice

National Grid Phone Numbers for Long Island & the Rockaways

Customer Service

Call 1-800-930-5003 to reach customer support for National Grid in Long Island & the Rockaways.

Gas Emergencies

If you smell gas or experience/witness a dangerous situation involving natural gas, don't send an email but rather call National Grid at 1-800-490-00455 to report a gas emergency, but make sure that you get to a safe place first before making the call.

Power Outage?Your electric utility for Long Island & the Rockaways is PSEG Long Island. To report power outages for the PSEG Long Island service territory, call 1-800-892-2345.

Find more contact information for National Grid

National Grid Customer Service in Long Island & the Rockaways

You can call National Grid customer service for questions about your bill, payment, starting service, moving, and more.

To reach National Grid's customer service department for the Long Island and the Rockaways service area, call 1-800-930-5003. Hearing/speech-impaired customers can call 1-631-755-6660.

National Grid's customer service is available from 7:00 a.m. to 7:00 p.m., Monday through Friday, and is is closed on weekends and holidays.

Need Customer Service Out of Regular Office Hours?You can reach the automated customer service line at 1-800-930-5003 at any time throughout the day (24 hours a day, 7 days a week, 365 days a year)

You can send general correspondence to the following address:

National Grid
PO Box 11791
Newark, NJ 07101-4791

Customer Service Reviews

National Grid has received a fair number of negative reviews on consumer advocacy websites such as the Better Business Bureau, consumeraffairs.com, and consumerscoreboard.com. That being said, given the large number of customers National Grid serves (3.3 million customers in Massachusetts, New York and Rhode Island), and that most people tend to leave comments about service only when they have a problem (and are unlikely to bother commenting online if they are happy with their service), this isn't particularly surprising.

The issues that unhappy customer have tended to complain about include high prices, billing mistakes, and unpleasant experiences with customer service. However, few customers have complained about the quality of natural gas service they receive from National Grid.

If you are unhappy with National Grid customer service, we suggest taking a look at customer reviews of alternate Energy Supply Companies (ESCOs) operating in New York. With New York Power to Choose, natural gas customers in the National Grid Service area have a choice of which company provides their natural gas supply. ESCOs offer a wide range of energy and price options, and many can offer superior customer service than large utility companies.

Find out More About ESCOs in NYCCall us at phone currently not available to speak to an energy expert about your options for the energy supply that can provide the best rates and customer service in your area

Customer Service Locations in Long Island and the Rockaways

Bill Payment

You have a few options for paying your National Grid natural gas bill:

• Online: through your National Grid online account
• Over the phone:
  • Either by calling National Grid's automated service number, at 1-888-932-0301 to pay through your checking/savings account
  • Or by calling the secure third party service SpeedyPay by Western Union at 1-888-849-4310 to pay by credit card
• By mail: send mail payments to National Grid, P.O. Box 11742 Newark, NJ 07101-4742 (check or money order only, no cash)
• At a National Grid Payment Center

National Grid Payment Centers

National Grid also has a list of authorized payment locations throughout Long Island & the Rockaways if you would like to pay your National Grid in person. Authorized payment agencies are small businesses, such as corner stores, newsstands, pharmacies, or drug stores, that are authorized to accept payment for National Grid bills. They may accept different forms of payment (such as any combination of cash, check, money order, credit card, debit card, or through your bank account), and charge different service fees for processing your payment.

Keep in mind that that National Grid offers the following advice to customers: "Using unauthorized agencies does not guarantee that we will receive your payment in a timely manner—or even at all". This does not necessarily mean that using an authorized payment service is a unsecure or unlikely to reach National Grid; however, if there ever was a problem with your payment, National Grid would not be able to do anything about it.

In order to be sure that your payment is credited to your National Grid account in a timely manner, it is a good idea to follow these tips:

• Check National Grid's website to find the authorized payment agency closest to you
• Call the payment agency ahead of time in order to confirm that they still accept payment for National Grid, what types of payment they accept, whether they have any dollar limits, and their hours of operation
• Make sure to bring your bill with you in order to ensure that your payment is properly credited to your account

Find out more about different payment options in our guide to paying your National Grid bill.

Payment Assistance

Call 1-800-443-1837 if you are having trouble paying your bill and need to make a special payment arrangement. The office hours for payment assistance are Monday through Friday from 8:00am to 8:00pm, and Saturdays from 8:00am to 1:00pm.

Collections

If your service has been shut off, or if you have received a final notice warning you of an impending disconnection/termination of your service, call Credit and Collections at 1-800-443-1837. Their business hours of operation are Monday through Friday from 7:00am to 9:00pm, and Saturday from 7:00am to 5:00pm.

If you need to make a quick payment by credit card, call Western Union SpeedyPay at 1-888-849-4310 (a flat $2.25 service fee will apply).

Installing New Natural Gas Service

Call 1-877-696-4743 if you would like to would like to learn more about converting to natural gas for your home, for more information and to get the process started. If you would like to request your service be turned on or turned off, call 1-800-930-5003, at least 24 hours before the date/time you would like the service start/stop to happen. If you are in the process of having a new gas pipe installed outside your home, call 631-348-6150 for any questions or concerns. Call 516-545-5682 for information about or to request an upgrade to your meter.

How to Save Money on Your National Grid Gas Bills

With natural gas prices rising & falling rapidly, here are a few ideas for taking the pressure off your energy budget. The most effective change you can make is to reduce your overall energy consumption. A lot of the items on your National Grid bill are charged based on how much energy you consume, so improving your energy efficiency at home can go a long way towards lowering your bills. But another thing you can do is take a look at what kind of rate you are paying for your natural gas supply. With retail energy markets in New York opened to competition, many ESCO can offer competitive rates for natural gas. Call us at phone currently not available to ask about National Grid and your energy service options in Long Island or the Rockaways.