Gas emergency (24/7)
1-800-490-0045If you smell gas: leave the building first, do not flip switches, then call.
Customer service
1-800-930-5003Mon-Fri, 7 a.m. to 7 p.m. ET. Hearing/speech impaired: 631-755-6660.
What National Grid covers on Long Island
National Grid (legacy KeySpan Gas East) handles every piece of the natural-gas delivery chain across Long Island and the Rockaway Peninsula:
- ·Natural gas delivery and meter reading;
- ·Default natural gas supply (or your ESCO via choice);
- ·New gas service installation and conversion from oil;
- ·Energy-efficiency rebates;
- ·Gas-leak response 24/7;
- ·Billing for the gas account.
Electricity is not on this list. For power outages and electric billing on LI, contact PSEG Long Island.
Customer service centers on Long Island
Mon-Fri 8:30 a.m. to 5 p.m. for all locations below.
| Location | Address |
|---|---|
| Bellmore | 2400 Sunrise Highway, Bellmore, NY 11710 |
| Brentwood | 1650 Islip Avenue, Brentwood, NY 11717 |
| Hewlett | 455 Mill Road, Hewlett, NY 11557 |
Payment centers (Mon-Fri 8:30 a.m. to 5 p.m.)
| Location | Address |
|---|---|
| Bridgehampton | Montauk Highway, Bridgehampton, NY 11932 |
| Coram | 2045 Route 112, Coram, NY 11727 |
| Hicksville | 175 E. Old Country Road, Hicksville, NY 11801 |
| Melville | 5 Park Drive, Melville, NY 11747 |
| Patchogue | 460 E. Main Street, Patchogue, NY 11772 |
| Riverhead | 117 Doctor's Path, Riverhead, NY 11901 |
| Roslyn Heights | 250 Willis Avenue, Roslyn Heights, NY 11577 |
| West Babylon / Lindenhurst | 479 Park Avenue, Lindenhurst, NY 11757 |
Other Long Island desks
- ·Mailing address: National Grid, PO Box 11791, Newark, NJ 07101-4791.
- ·Bill payment by mail: National Grid, P.O. Box 11742, Newark, NJ 07101-4742.
- ·SpeedPay (card): 1-888-849-4310.
- ·Payment arrangements and Credit & Collections: 1-800-443-1837 (Mon-Fri 8 a.m. to 8 p.m., Sat 8 a.m. to 1 p.m.).
- ·New gas service installation: 1-877-696-4743.
- ·New gas pipe outside the home: 631-348-6150.
- ·Meter upgrade: 516-545-5682.
Frequently asked questions
Not National Grid. Call PSEG Long Island. National Grid delivers gas only on LI.
Leave the building first. Do not flip switches. From outside, call 1-800-490-0045 24/7. If anyone is hurt or a wire is involved, call 911 first.
Yes. Long Island gas customers can choose an ESCO licensed by the NY PSC for the supply line. National Grid still delivers and bills. See our NY supplier directory.
Call 1-800-930-5003 at least 24 hours in advance for a transfer of an existing live account. For dormant accounts that have been off, plan 5 business days for a meter turn-on.
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