National Grid Customer Service in NYC

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National Grid is the natural gas delivery utility company serving customers in New York City. Whether you're looking for information about billing, payment, collections, or what other customers think of National Grid, here you can find out everything you need to know about National Grid customer service in metro New York.


Moving to New York City? Call us at 347-410-8789 to activate your National Grid service and supply with an ESCO in minutes!

Services National Grid Provides in New York City

National Grid provides the following services in metro New York:

National Grid New York City Phone Numbers

Gas Emergencies

If you smell gas or experience/witness a dangerous situation involving natural gas, don't send an email but rather call National Grid at 718-643-4050 to report a gas emergency, but make sure that you get to a safe place first before making the call.

NYC Power Outage?Con Edison is your electric delivery utility, and is responsible for responding to power outages in NYC. Report power outages at 718-643-4050.

Customer Service

Call one of the following numbers for customer support, based on your needs:

  • 718-643-4050 to reach National Grid's general customer service line in New York City
  • 711 for hearing/speech-impaired customers
  • 718-643-4050 para espanol
  • 718-643-4050 for automated customer service (bill pay, or out-of-office hours support)

Find more contact information for National Grid

National Grid Customer Service in NYC

You can call National Grid customer service for questions about your bill, payment, starting service, moving, and more.

To reach National Grid's general customer service department for the Metro New York area, call 718-643-4050. National Grid's customer service is available from 7:00 a.m. to 7:00 p.m., Monday through Friday, and is is closed on weekends and holidays. Hearing/speech-impaired customers can dial 711 for the NYS Relay Service. Customers seeking Spanish assistance should call 718-643-4050.

Need Customer Service Out of Regular Office Hours?You can reach an automated customer service line at 1-888-932-0301

Customer Service Reviews

National Grid has received a fair number of negative reviews on consumer advocacy websites such as the Better Business Bureau, consumeraffairs.com, and consumerscoreboard.com. Given the large number of customers National Grid serves (3.3 million customers in Massachusetts, New York and Rhode Island), and that most people tend to leave comments about service only when they have a problem (and are unlikely to bother commenting online if they are happy with their service), this isn't particularly surprising.

The issues that unhappy customer have tended to complain about include high prices, billing mistakes, and unpleasant experiences with customer service. However, few customers have complained about the quality of natural gas service they receive from National Grid.

If you are unhappy with National Grid customer service, we suggest taking a look at customer reviews of alternate Energy Supply Companies (ESCOs) operating in New York. With New York Power to Choose, NYC natural gas customers have a choice of which company provides their natural gas supply. ESCOs offer a wide range of energy and price options, and many can offer superior customer service than large utility companies.

Find out More About ESCOs in NYCCall us at 347-410-8789 to speak to an energy expert about your options for the energy supply that can provide the best rates and customer service in your area

Customer Service Locations in NYC

If you want to talk to somebody from National Grid in person about your bill, payment, or another customer-service related issue, you can go to one of four National Grid customer service locations in New York City:

Location Address Hours Phone Number
Downtown Brooklyn 1 Metrotech Ctr, Brooklyn, NY 11201 9:00 a.m. - 5:00 p.m. (Monday to Friday) 718-403-2000
Brownsville 1535 Pitkin Ave, Between Saratoga Ave & Strauss St, Brooklyn, NY 11212 718-643-4050
Queens 89-67 162 Street, Jamaica, NY 11432  
Staten Island 2031 Forest Avenue, Staten Island, NY 10303  

If for whatever reason you can't reach these locations, your best bet for contacting National Grid customer service is to call them at 1-800-642-4272, or to send a message online through your National Grid online account.

National Grid's mailing address is National Grid 300 Erie Boulevard West, in Syracuse, NY 13202-4250. You can direct general correspondence, along with requests for Time of Use service, to this address. This is not the address for bill payment.

Bill Payment

You have a few options for paying your National Grid natural gas bill: online through your National Grid account, over the phone either by calling National Grid's automated service number, at 1-888-932-0301 to pay through your checking/savings account, or by calling the secure third party service SpeedyPay by Western Union at 1-888-849-4310 to pay by credit card, or by mailing a check or money order to P.O. Box 11742 Newark, NJ 07101-4742.

National Grid also has a list of authorized payment locations throughout New York City if you would like to pay your National Grid in person. Authorized payment agencies are small businesses, such as corner stores, newsstands, pharmacies, or drug stores, that are authorized to accept payment for National Grid bills. They may accept different forms of payment (such as any combination of cash, check, money order, credit card, debit card, or through your bank account), and charge different service fees for processing your payment.

Keep in mind that that National Grid offers the following advice to customers: "Using unauthorized agencies does not guarantee that we will receive your payment in a timely manner—or even at all". This does not necessarily mean that using an authorized payment service is a unsecure or unlikely to reach National Grid; however, if there ever was a problem with your payment, National Grid would not be able to do anything about it.

In order to be sure that your payment is credited to your National Grid account in a timely manner, it is a good idea to follow these tips:

  • Check National Grid's website to find the authorized payment agency closest to you
  • Call the payment agency ahead of time in order to confirm that they still accept payment for National Grid, what types of payment they accept, whether they have any dollar limits, and their hours of operation
  • Make sure to bring your bill with you in order to ensure that your payment is properly credited to your account

Find out more about different payment options in our guide to paying your National Grid bill.

Payment Assistance

Call 1-800-443-1837 if you are having trouble paying your bill and need to make a special payment arrangement. The office hours for payment assistance are Monday through Friday from 8:00am to 8:00pm, and Saturdays from 8:00am to 1:00pm.

Collections

If your service has been shut off, or if you have received a final notice warning you of an impending disconnection/termination of your service, call Credit and Collections at 1-800-443-1837. Their business hours of operation are Monday through Friday from 7:00am to 9:00pm, and Saturday from 7:00am to 5:00pm. If you need to make a quick payment by credit card, call Western Union SpeedyPay at 1-888-849-4310 (a flat $2.25 service fee will apply).

Installing New Natural Gas Service

Call 1-877-696-4743 if you would like to would like to learn more about converting to natural gas for your home, for more information and to get started. The new service installations requests office hours are Monday through Friday from 7:30 am to 8:00 pm, and Saturday from 7:30 am to 5:00 pm.

If you are in the process of having a new gas pipe installed outside their home:

Haven't Found What You're Looking For?

We're here to help! Call us at 347-410-8789 to inquire about National Grid and your energy service options in New York City.

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