Gas emergency NYC (24/7)
718-643-4050If you smell gas: leave the building first, do not flip switches, then call.
Which boroughs get National Grid gas, and which get Con Edison gas
National Grid (legacy Brooklyn Union Gas) covers Brooklyn, Queens and Staten Island for gas. Manhattan and the Bronx get their gas from Con Edison. All five boroughs get their electricity from Con Edison. That split confuses new residents weekly.
National Grid gas
Brooklyn, Queens, Staten Island.
Con Edison gas
Manhattan and Bronx (Westchester too).
Con Edison electric
All five boroughs and Westchester.
NYC walk-in customer service centers
Mon-Fri 9 a.m. to 5 p.m.
| Location | Address | Phone |
|---|---|---|
| Downtown Brooklyn | 1 Metrotech Center, Brooklyn, NY 11201 | 718-403-2000 |
| Brownsville | 1535 Pitkin Ave, Brooklyn, NY 11212 | 718-643-4050 |
| Jamaica (Queens) | 89-67 162nd Street, Jamaica, NY 11432 | — |
| Staten Island | 2031 Forest Avenue, Staten Island, NY 10303 | — |
Billing, payment and assistance lines (NYC)
- ·NYC correspondence: National Grid, One Metrotech Center, 16th floor, Brooklyn, NY 11201.
- ·Bill payment by mail: National Grid, P.O. Box 11742, Newark, NJ 07101-4742.
- ·Automated bill pay (24/7): 718-643-4050.
- ·SpeedPay (card): 1-888-849-4310.
- ·Payment arrangements + Credit and Collections: 1-800-443-1837 (Mon-Fri 8 a.m. to 8 p.m., Sat 8 a.m. to 1 p.m.).
- ·New gas service installation: 1-877-696-4743.
- ·Relocate gas service or meter (NYC): 718-270-0220.
Frequently asked questions
Because National Grid is the gas utility for Brooklyn, Queens and Staten Island while Con Edison is the gas utility for Manhattan and the Bronx. The split goes back to the merger that created KeySpan in the late 1990s, which National Grid later acquired.
Con Edison. National Grid only delivers gas in NYC. Con Edison's outage line is 1-800-752-6633.
Use the same NYC line 718-643-4050 and request Spanish assistance. Most calls route to a bilingual agent within minutes.
Yes. NY has retail energy choice. National Grid still delivers the gas and sends the bill; you choose any ESCO licensed by the NY PSC for the supply line. See our supplier directory.
More U.S. states with energy choice
Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
