Find a Con Edison office near you
Filter by borough or search a ZIP code. Each card links to the office page with full visit details.
Do not visit an office in an emergency
Walk-in offices cannot dispatch crews or restore service. For any outage, downed line, or gas smell, call Con Edison's 24/7 hotline immediately.
- Electric outages and downed wires: call 1-800-752-6633, available 24/7.
- Gas leak or smell of gas: leave the building, then call 1-800-752-6633 from a safe location.
- Life-threatening emergency: dial 911 first, then notify Con Edison.
What you can do at a Con Edison office
Offices are mainly for in-person bill payment and account paperwork. All payments must be in exact amounts.
Pay your monthly bill in exact cash, money order or certified check.
Submit ID, lease or move-in documents for a new residential account.
Resolve past-due notices and arrange a same-day reconnection request.
Pick up a refund check on a closed account when mail delivery is not practical.
Sign a deferred payment agreement after speaking with a representative.
Drop off medical or financial hardship forms required for protected status.
Office staff do not handle ESCO sign-ups; pick a supplier through the PSC's Power to Choose marketplace instead.
Useful Con Edison links
Service map, rates, contacts and bill basics for the New York utility.
Online, phone, mail and in-person payment methods compared.
Phone numbers, hours and the right line for each kind of issue.
How to open a new Con Edison account before your move-in date.
Close your account and avoid extra billing after you leave.
Statewide guide to utilities, ESCOs and the deregulated market.
More U.S. states with energy choice
Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
