Phone lines before you drive
RG&E's published phone tree splits customer service, electric outages and gas emergencies onto different 24/7 lines. Save the right one before you set off for an office.
Customer service
1-800-743-2110Billing, payment plans, account setup, move in or out. Mon-Fri 7:00 am - 7:00 pm.
Electric outage · 24/7
1-800-743-1701Power out, downed wire, sparks: call any time. Or report via the outage map.
Gas emergency · 24/7
1-800-743-1702Smell gas? Leave the building first, then call from outside. Dial 911 if there is fire.
Find an RG&E office near you
Filter by region or search a town or ZIP. Each card opens the office page with address, hours and what the counter handles.
Rochester County
Rochester
755 Brooks Ave
Rochester, NY 14619
Ontario County
Canandaigua
79 Clark St
Canandaigua, NY 14424
Monroe County
Spencerport
2670 S Union St
Spencerport, NY 14559
What an RG&E walk-in office actually handles
Offices are mainly for account paperwork and in-person bill payment. Counter staff cannot dispatch crews or restore power.
You can come in person to
- +Pay a bill in cash, by check, or by money order.
- +Open or close an RG&E account (bring photo ID and your move date).
- +Ask about a deferred payment plan or budget billing.
- +Drop off documentation for the Energy Affordability Program or HEAP.
- +Resolve a disconnection notice before the shut-off date.
Call instead for
- !Power outage: call 1-800-743-1701 any time.
- !Smell of gas: leave the building, dial 911 if there is fire, then call 1-800-743-1702.
- !Downed power line: stay back at least 30 feet and call 1-800-743-1701.
- !Start service when moving in: call about 1.5 weeks before move-in.
- !Pick an ESCO: shop online via the NY PSC Power to Choose tool.
Avangrid sibling. RG&E and NYSEG are both owned by Avangrid Inc. (an Iberdrola subsidiary). They share back-office systems but run separate territories and rate cases. If you live in NYSEG country (Binghamton, Ithaca, the Southern Tier), this RG&E page is the wrong one — use the NYSEG hub instead.
Useful RG&E links
For tasks that do not need a visit, the pages below cover the common RG&E requests online or by phone.
Company overview, service map, Avangrid parent context.
Online, phone, mail and in-person payment methods compared.
Supply, delivery and taxes line by line.
Call about 1.5 weeks before move-in to start service in time.
Avoid extra charges after you leave RG&E territory.
SC1 residential rate class and other tariffs.
ESCO suppliers and the deregulated market.
Same Avangrid parent, different service territory.
Directory of every NY utility walk-in location.
RG&E delivery rates are regulated by the New York Public Service Commission (PSC). Supply rates can be shopped through a PSC-licensed ESCO.
More U.S. states with energy choice
Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
