RG&E office in Spencerport (ZIP 14559)

By James Pochez | Updated 25 May 2026 | 3 min read

The Rochester Gas & Electric (RG&E) office at 2670 S Union St in Spencerport is the western Monroe County walk-in stop, serving the Erie Canal corridor west of Rochester (ZIP 14559). Account questions and in-person payments are handled here; outages and gas leaks must be reported by phone, not at the counter.

2670 S Union St, Spencerport NY 14559 Mon-Fri 7:00 am - 7:00 pm Monroe County, NY (west of Rochester)

Address, hours and phones

Walk-in address

Rochester Gas & Electric
Spencerport Office
2670 S Union Street
Spencerport, NY 14559
United States

Spencerport is a canal village in the Town of Ogden, in western Monroe County.

Customer service hours

Monday: 7:00 am - 7:00 pm
Tuesday: 7:00 am - 7:00 pm
Wednesday: 7:00 am - 7:00 pm
Thursday: 7:00 am - 7:00 pm
Friday: 7:00 am - 7:00 pm
Saturday: Closed
Sunday: Closed

Emergency lines below run 24/7, holidays included.

Customer service

1-800-743-2110

Mon-Fri 7:00 am - 7:00 pm.

Spencerport local line

1-585-352-9664

Local number for this office during business hours.

Electric outage (24/7)

1-800-743-1701

Power out, downed wire, sparks: call any time.

Gas emergency (24/7)

1-800-743-1702

Leave the building first, then call from outside.

What this office handles

You can come in person to

Pay a bill in cash, by check, or by money order.

Open or close an RG&E account (bring photo ID and your move-in date).

Ask about a deferred payment plan or budget billing.

Drop off documentation for the Energy Affordability Program or HEAP.

Resolve a disconnection notice before the shut-off date.

Call instead for

Power outage: call 1-800-743-1701 any time.

Smell of gas: leave the building, dial 911 if there is fire, then call 1-800-743-1702.

Downed power line: stay back at least 30 feet and call 1-800-743-1701.

Start service when moving in: call about 1.5 weeks in advance.

Pick an ESCO: shop online via the NY PSC Power to Choose tool.

RG&E is the Rochester-region subsidiary of Avangrid Inc.; its sibling utility NYSEG covers the Southern Tier and most of the Finger Lakes. Both file separate rate cases with the NY PSC despite sharing the same parent company.

Other RG&E offices nearby

RG&E runs two other walk-in offices. The Brooks Avenue office in Rochester is the closest urban stop; Canandaigua handles the Finger Lakes side.

Rochester (Brooks Ave)

755 Brooks Ave

ZIP 14619 - Monroe County - about 10 mi east.

Canandaigua

79 Clark St

ZIP 14424 - Ontario County - about 33 mi southeast.

All RG&E offices

Directory + map

Filter by county or ZIP code.

Useful RG&E links

Most RG&E tasks can be handled by phone or online. The pages below cover the common requests.

RG&E utility hubOverview, service map, Avangrid context. Pay your billOnline, phone, mail, autopay options. Move in: start serviceCall about 1.5 weeks before move-in. Move out: stop serviceAvoid extra charges after you leave. Understanding your billSupply, delivery and taxes line by line. Electricity in New YorkESCO suppliers and the deregulated market.

RG&E delivery rates are regulated by the New York Public Service Commission (PSC). Supply rates can be shopped through a PSC-licensed ESCO.

18 deregulated jurisdictions

More U.S. states with energy choice

Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.

See all states