RG&E office in Canandaigua (ZIP 14424)

By James Pochez | Updated 25 May 2026 | 3 min read

The Rochester Gas & Electric (RG&E) office at 79 Clark St in Canandaigua is the Ontario County walk-in stop, serving the Finger Lakes towns south-east of Rochester (ZIP 14424). Account questions and in-person payments are handled here; outages and gas leaks must be reported by phone, not at the counter.

79 Clark St, Canandaigua NY 14424 Mon-Fri 7:00 am - 7:00 pm Ontario County, NY (Finger Lakes)

Address, hours and phones

Walk-in address

Rochester Gas & Electric
Canandaigua Office
79 Clark Street
Canandaigua, NY 14424
United States

Canandaigua is the Ontario County seat, on the north end of Canandaigua Lake.

Customer service hours

Monday: 7:00 am - 7:00 pm
Tuesday: 7:00 am - 7:00 pm
Wednesday: 7:00 am - 7:00 pm
Thursday: 7:00 am - 7:00 pm
Friday: 7:00 am - 7:00 pm
Saturday: Closed
Sunday: Closed

Emergency lines below run 24/7, holidays included.

Customer service

1-800-743-2110

Mon-Fri 7:00 am - 7:00 pm.

Canandaigua local line

1-585-771-2640

Local number for this office during business hours.

Electric outage (24/7)

1-800-743-1701

Power out, downed wire, sparks: call any time.

Gas emergency (24/7)

1-800-743-1702

Leave the building first, then call from outside.

What this office handles

You can come in person to

Pay a bill in cash, by check, or by money order.

Open or close an RG&E account (bring photo ID and your move-in date).

Ask about a deferred payment plan or budget billing.

Drop off documentation for the Energy Affordability Program or HEAP.

Resolve a disconnection notice before the shut-off date.

Call instead for

Power outage: call 1-800-743-1701 any time.

Smell of gas: leave the building, dial 911 if there is fire, then call 1-800-743-1702.

Downed power line: stay back at least 30 feet and call 1-800-743-1701.

Start service when moving in: call about 1.5 weeks in advance.

Pick an ESCO: shop online via the NY PSC Power to Choose tool.

RG&E and its sibling utility NYSEG are both Avangrid Inc. companies. Canandaigua sits close to the boundary between the two service territories; if your bill comes from NYSEG, not RG&E, you are on the wrong utility page even though both companies share a parent.

Other RG&E offices nearby

RG&E runs two other walk-in offices, both in the greater Rochester area.

Rochester (Brooks Ave)

755 Brooks Ave

ZIP 14619 - Monroe County - about 25 mi northwest.

Spencerport

2670 S Union St

ZIP 14559 - Monroe County - about 33 mi northwest.

All RG&E offices

Directory + map

Filter by county or ZIP code.

Useful RG&E links

Most RG&E tasks can be handled by phone or online. The pages below cover the common requests.

RG&E utility hubOverview, service map, Avangrid context. Pay your billOnline, phone, mail, autopay options. Move in: start serviceCall about 1.5 weeks before move-in. Move out: stop serviceAvoid extra charges after you leave. Understanding your billSupply, delivery and taxes line by line. Electricity in New YorkESCO suppliers and the deregulated market.

RG&E delivery rates are regulated by the New York Public Service Commission (PSC). Supply rates can be shopped through a PSC-licensed ESCO.

18 deregulated jurisdictions

More U.S. states with energy choice

Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.

See all states