NYSEG office in Lockport (ZIP 14094)

By James Pochez | Updated 25 May 2026 | 3 min read

The NYSEG office at 6544 Lincoln Ave in Lockport (ZIP 14094) is a walk-in customer-service centre for Niagara County and the western New York area. You can pay a bill, open or close an account, and discuss billing in person. Outages and gas emergencies must be reported by phone, not in person.

6544 Lincoln Ave, Lockport NY 14094 Mon-Fri 8:00 am - 4:30 pm Niagara County / Western NY

Address, hours and phone

Walk-in address

NYSEG Lockport Office
6544 Lincoln Ave
Lockport, NY 14094
United States

NYSEG is owned by Avangrid. Rates are regulated by the New York Public Service Commission (PSC).

Hours of operation

Monday: 8:00 am - 4:30 pm
Tuesday: 8:00 am - 4:30 pm
Wednesday: 8:00 am - 4:30 pm
Thursday: 8:00 am - 4:30 pm
Friday: 8:00 am - 4:30 pm
Saturday: Closed
Sunday: Closed

Lockport office

1-716-438-9803

During office hours only

Electric outage (24/7)

1-800-572-1131

Report a power outage any time

Gas emergency (24/7)

1-800-572-1121

Smell gas? Leave first, then call

General NYSEG customer service is available at 1-800-572-1111 (Mon-Fri 7:00 am - 7:00 pm).

What you can do at this office

You can come in person to

Pay a bill in cash, by check, or by card.

Open or close an account (bring photo ID and your move-in date).

Ask about a payment plan or budget billing.

Get help understanding your paper bill or kilowatt-hour (kWh) usage.

Ask questions about switching to an alternate ESCO supplier.

Call instead for

Power outage: call 1-800-572-1131 any time, day or night.

Gas leak or gas smell: leave the building, then call 911 and 1-800-572-1121.

Downed power line: stay clear, keep others away, call the outage line.

Start service when moving in: call at least 5 business days in advance.

Stop service when moving out: notify NYSEG 1 to 2 business days ahead.

Other NYSEG offices nearby

If Lockport is not the closest centre, NYSEG runs several other walk-in offices across western New York and the Finger Lakes.

Lancaster

150 Erie St

ZIP 14086

Olean

1798 W Sullivan St

ZIP 14760

Geneva

Finger Lakes

ZIP 14456

Hornell

Southern Tier

ZIP 14843

See the full list on the NYSEG local offices hub.

Useful links

For tasks that do not need a visit, the following pages handle most NYSEG requests online or by phone.

NYSEG utility hubCompany overview, service map, rate structure. Pay your NYSEG billOnline, phone, mail and autopay options. All contact optionsEvery phone line, email and mailing address. Move in: start serviceCall 5 business days before move-in. Move out: stop serviceAvoid extra charges after you leave. All NYSEG officesMap and full list of 20 walk-in offices. Electricity in New YorkESCO suppliers, deregulated market basics.

18 deregulated jurisdictions

More U.S. states with energy choice

Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.

See all states