NYSEG office in Horseheads / Elmira (ZIP 14845)

By James Pochez | Updated 25 May 2026 | 3 min read

The NYSEG office at 1 Electric Parkway in Horseheads (ZIP 14845) is a walk-in customer-service centre serving the Elmira area and the Southern Tier. You can pay a bill, open or close an account, and discuss billing in person. Power outages and gas emergencies must be reported by phone, not on site.

1 Electric Parkway, Horseheads NY 14845 Mon-Fri 8:00 AM to 4:30 PM Southern Tier (Elmira area)

Address, hours and phone

Walk-in address

New York State Electric & Gas
1 Electric Parkway
Horseheads, NY 14845
United States

Chemung County operations campus that serves Elmira, Corning and Watkins Glen customers.

Hours of operation

Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: Closed
Sunday: Closed

Local office

1-607-796-4675

Mon-Fri 8:00 AM to 4:30 PM

Electric outage (24/7)

1-800-572-1131

Report outages and downed lines

Gas emergency (24/7)

1-800-572-1121

Smell gas? Leave first, then call.

General customer service is available at 1-800-572-1111, Mon-Fri 7:00 AM to 7:00 PM.

What you can do at this office

You can come in person to

Pay a bill in cash, by check or by card.

Open or close an account (bring ID and your move-in date).

Set up budget billing or a deferred payment agreement.

Drop off hardship or medical-protection paperwork.

Get help reading a paper bill or a disconnect notice.

Call instead for

Power outage: call 1-800-572-1131 any time.

Gas leak or gas smell: leave the building and call 911, then 1-800-572-1121.

Downed power line: stay 30 ft away and call 1-800-572-1131.

Start service when moving in: call 5 business days ahead.

Pick or switch an ESCO: use Power to Choose, not the office.

Other NYSEG offices

NYSEG runs 19 walk-in offices across upstate New York. If Horseheads is not the closest, try one of these.

Ithaca

1387 Dryden Road

ZIP 14850

Hornell

7760 Industrial Park Road

ZIP 14843

Binghamton

31 Lewis Street

ZIP 13901

Binghamton (Link Dr)

18 Link Drive

ZIP 13904

Vestal

4425 Old Vestal Road

ZIP 13850

Auburn

73 Wright Circle

ZIP 13021

Geneva

152 Border City Road

ZIP 14456

See all 19 offices

Browse by region or ZIP

Useful links

For tasks that do not need a visit, the following pages handle most NYSEG requests online or by phone.

NYSEG utility hubCompany overview, service map, history. Pay your billOnline, phone, mail and autopay options. Move in: start serviceCall 5 business days before move-in. Move out: stop serviceAvoid extra charges after you leave. All contact optionsEvery phone line, email and mailing address. Electricity in New YorkESCO suppliers and the deregulated market.

NYSEG rates are regulated by the New York Public Service Commission (PSC). NYSEG is a subsidiary of Avangrid.

18 deregulated jurisdictions

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