Washington, DC (20020) office

Historical address

2300 Martin Luther King Jr. Ave SE
Washington, DC 20020

Anacostia / Ward 8. Verify current opening status with Pepco before visiting.

For any service question

202-833-7500

Pepco DC main line, Mon to Fri 7 a.m. to 8 p.m.

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Call Pepco (state-wide)

Residential customer service (DC)

202-833-7500

Mon to Fri 7 a.m. to 8 p.m. ET

Power outage (24/7)

1-877-737-2662

1-877-PEPCO-62. Or text OUT to 48710.

Gas emergency (Washington Gas, 24/7)

1-844-927-4427

Pepco does not supply gas; leave the building, then call.

What this office is for

  • Local field operations

    Pepco crews for Ward 8 (Anacostia, Congress Heights, Bellevue) stage out of this neighborhood. Field staff, not customer counters.

  • Walk-in billing is generally not offered

    Since the 2016 Exelon merger, Pepco has phased out most public bill-pay windows. Pay online at pepco.com, by phone, or at a CheckFreePay agent (CVS, Walmart MoneyCenter).

  • Use the DC line for everything else

    Start, stop, move, billing, payment plans, LIHEAP, supplier switch: all through 202-833-7500 or your My Account at pepco.com.

Pepco in the District of Columbia

Pepco (legal name Potomac Electric Power Company) delivers electricity to all 8 DC wards and to two Maryland counties. The DC portion of the territory is regulated by the District of Columbia Public Service Commission (DC PSC).

~300K

DC electric customers

~900K

Total customers (DC + MD)

PJM

Regional grid operator

Exelon

Parent since 2016 (NASDAQ: EXC)

Insider tip

You can shop for supply, even in DC

Since the District opened retail competition in 2001 under the Retail Electric Competition and Consumer Protection Act of 1999, every DC resident, including in 20020, can stay on Pepco's Standard Offer Service (SOS) or pick a licensed competitive supplier. The DC PSC keeps the official list of certified suppliers at energychoice.dc.gov.

Pepco still owns the wires, sends the bill and answers outage calls no matter which supplier you choose. Showing up at a Pepco field address rarely speeds anything up; the supplier switch is handled entirely online or by phone.

Frequently asked questions

Can I walk in to the Pepco 20020 office and pay my bill?
Probably not. Pepco has consolidated most in-person customer service since the 2016 Exelon merger. The fastest free cash option is a CheckFreePay agent: most CVS pharmacies and Walmart MoneyCenters accept Pepco payments at no charge with your bill stub. Always call 202-833-7500 first to confirm walk-in hours before visiting.
My power is out in Anacostia. Should I call the local number?
No. Call the 24/7 state-wide outage line at 1-877-737-2662 (1-877-PEPCO-62) or text OUT to 48710. That feeds the outage map and dispatches the Ward 8 crews automatically. Local addresses are not staffed for emergencies.
I smell gas. Should I call Pepco?
No. Pepco delivers electricity only. Leave the building first, then call Washington Gas at 1-844-927-4427 from a safe distance. Do not use light switches, phones or any electrical device inside the building.
Can I pick a cheaper supplier in DC?
Yes. DC has had retail electric choice since 2001. Compare licensed suppliers on the DC PSC marketplace at energychoice.dc.gov. Pepco still owns the wires and bills the delivery portion regardless of who supplies the energy.
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