Call before you drive
Georgia utility phone lines
For outages, always call the central 24/7 lines.
EMC outages · 24/7
Call your specific EMC
Each EMC runs its own outage line. Cobb: (770) 429-2100. Jackson: (706) 367-5281. Colquitt: (229) 985-4151.
Office finder
Published Georgia walk-in office
Only Colquitt EMC (Moultrie) is currently profiled. For the other EMCs, call the central line listed above.
Before you go
What a Georgia utility office actually handles
In Georgia's regulated market, the office handles billing and member services. There's no supplier shopping because Georgia residents cannot pick a competitive provider.
What you can do at the counter
- ✓Pay a bill in cash or with a check.
- ✓Set up a payment plan or budget billing.
- ✓Open a new connection with photo ID.
- ✓Apply for LIHEAP / EnergyShare low-income assistance.
- ✓Vote in your EMC board election if you're a member — the office is the annual meeting venue in many counties.
What the office is not for
- ✗Reporting a power outage. Call your utility's 24/7 outage line. Office staff cannot dispatch crews.
- ✗Reporting a gas leak. Leave first, then call from outside: Atlanta Gas Light 1-877-427-4321.
- ✗Shopping a competitive supplier. Georgia has no residential retail choice — your utility is also your supplier.
- ✗Scheduling a meter install or move. Field crews are dispatched by phone.
- ✗Walk-in service outside business hours.
Quick answers
Common questions Georgia households ask before calling.
Usually no. Almost everything (start service, stop service, set up auto-pay, request a payment plan) can be done by phone or online. Georgia Power: 1-888-660-5890. EMC members should call their specific co-op.
Always your delivery utility, 24/7. Georgia Power outage: 1-888-891-0938. Cobb EMC: (770) 429-2100. Jackson EMC: (706) 367-5281. Colquitt EMC: (229) 985-4151.
Leave the building immediately. Once outside, call your gas distributor. Atlanta Gas Light: 1-877-427-4321 (covers most of metro Atlanta + surrounding counties). For Liberty Gas, SCANA or other distributors, call your bill's emergency number.
No, not as a residential customer. Georgia is a fully regulated retail electricity market. The state's 1973 Territorial Electric Service Act assigns each address to a single provider (Georgia Power, an EMC, or a municipal utility) and you cannot switch between them. Only large commercial customers above 900 kW of demand can shop. Gas service in Georgia is deregulated — multiple Atlanta Gas Light suppliers compete for residential gas customers.
Georgia Power is a private investor-owned utility, Southern Company subsidiary, regulated by the Georgia PSC. It serves ~2.7M customers across most of the state's populated areas. EMCs (41 of them) are member-owned cooperatives — every customer is a member with one vote. Municipal utilities (52 of them) are owned by the city itself and grouped under MEAG Power for joint generation procurement. Rates are typically lowest in the muni/EMC footprints.
The Georgia Public Service Commission (PSC), a five-member elected body, regulates Georgia Power's rates and major investments. The 41 EMCs set their own rates through member-elected boards and are exempt from PSC rate-setting jurisdiction. The 52 municipal utilities answer to their local city council and the MEAG Power board.
Keep exploring GA energy
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Same playbook, different utility. Pick another deregulated state to compare utilities, suppliers and switching rules.
