CPL Retail Energy in Texas

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CPL Energy is a Direct Energy company that provides retail electric service in Texas. The company offers fixed rate, variable rate, and prepaid options, including lower rates at night and on weekends.



Our Take On CPL Energy

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Based on our analysis of available offers and of online customer reviews, we rate CPL Energy 4 out of 5 stars

What we like about CPL Energy:

  • Good variety of plans, including the opportunity to save on nights and weekends

What made CPL lose some points:

  • Terms and Conditions could be more clear and transparent
  • On all fixed and some variable plans, CPL charges a base charge of $4.95 per month
  • No Green Energy plans available

Compare customer reviews of CPL Energy with other suppliers.

Available Plans

Plan Type Contract Length Features Early Termination Fee Our Thoughts
Residential Fixed 12, 24, and 36 month options

 

  • Prices can change to reflect any charges out of CPL Energy's control leading from regulatory changes
  • Monthly base charge of $4.95
  • 10.8% renewable content, vs. 10.8% Texas state average

 

$100-$135

  • The early termination fee for the 36 month plan is fairly low, although on all fixed plans, high consumption customers will not benefit from a waived monthly base charge. 
Prepaid Plans Month-to-month
  • Listed price is applicable only to first month; prices will vary on a monthly basis (price increase capped at 30% above the previous month)
  • CPL Energy has the right to change prices at their sole discretion
  • Smart meter required
  • Not available to customers who have "Critical Care" needs (per PUCT Substantive Rule 25.498
  • 0% renewable content
  • Cash payments accepted at certain locations; credit card payments may incur a transaction fee
  • No minimum account balance required, but $25 strongly recommended 
None
  • Prepaid plans are generally more expensive over the long run, but may be the only option for certain customers
  • Two options, "Free Power Saturdays" and "Free Power Sundays" may offer a chance to save consumption can habits can be switched to take advantage of the free periods. 
Variable Month-to-month
  • 10.8% renewable energy vs. Texas average of 10.8%
  • $4.95 monthly base charge included in price
  • Prices may change to reflect any changes in TDU or ERCOT charges, or new charges as a result of regulatory changes that are out of CPL Energy's control.
  • Monthly prices at discretion of CPL Energy, but guaranteed not to increase more than 30% compared with prior month

 

None

  • We don't generally recommend variable rate plans because of the potential for price increases to raise your monthly bill

Plan Types In-Depth

Fixed vs Variable Rates

With a fixed rate plan, the price you pay for your electricity (in ยข/kWh) stays the same throughout the whole period of the contract. Customers on a fixed contract should, however, keep track of when their contract ends, as many retail electric providers will automatically switch them to a variable rate once the contract is finished. Find more information about fixed rates in Texas here.

Some customers have reported that they appreciate savings on fixed rate electricity plans with CPL Energy, particularly those who were able to lock in a good rate at the right time of year. As electricity prices per kilowatt-hour fluctuate throughout the year, depending on the time of year you may actually lose money by not being able to take advantage of prices when they are low (this is where time of year becomes a factor in how good of a deal you can get with a fixed price plan). However, because electricity prices tend to increase over time, locking in fixed rates for longer periods may prove advantageous and deliver savings. This is why in general we recommend that customers choose fixed rate contracts of at least one year.

Prepaid Plans

CPL offers pre-paid plans, which require a smart meter. Unde pre-paid plans, consumers purchase a fixed dollar amount of kWh at their discretion. Usually pre-paid plans result in a higher price per kWh, but they require no deposit or security check, and so may be the best choice for some consumers. Upon depletion of the available kWh in your account, your electricity will shut off. 

Pre-paid plans can often be the source of customer complaints, because it might be difficult to track your usage, and because the price per kWh can vary from month to month. 

Base Charges

CPL charges a monthly fee of $4.95 on its fixed rate plans. Whereas some providers waive their monthly fee, base charge, or minimum usage fee after a certain kWh usage threshold (usually above 1000 or 2000 kWh/month), CPL does not. 

Green Energy Plans

Green Energy plans promise electricity purchased from renewable energy production, or equivalent offsets. CPL Energy does not offer green energy plans. If you are interested in purchasing green energy in Texas, we recommend you check out some of our articles on green energy in Texas.

Customer Reviews

We rate CPL Energy direct-energy-rating for customer experience. Many customer complaints are related to problems related to prepaid plans, though some customers also reported negative experiences with customer service. CPL is not accredited with the Better Business Bureau. 

Company Background

CPL Retail Energy is part of the Direct Energy family of companies, which provides electrcitiy to more than 5 million people thorughout the United States and Canada. 

Contact CPL Energy

General Customer Service

Phone: 1-866-322-5563

Email: via an embedded form on their website

Bill Payment

Mailing Address:
12 Greenaway Plaza
Houston, TX 77046

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