Call before you drive
National Grid MA phone lines
For emergencies and most billing questions, the phone is faster than the counter. Local offices handle account setup, payment plans and disconnect notices, not outages.
Customer service
Billing, account setup, payment plans. Monday to Friday, 7 a.m. to 7 p.m. ET.
Power outage · 24/7
Downed wires, lights out, restoration ETA. Never call your supplier for an outage.
Office finder
Find your nearest walk-in office
Filter by region, search by ZIP or town, or switch to the regional map view.
Leeds
ZIP 01053
548 Haydenville Rd
Also serves: Northampton, Easthampton, Hadley.
Charlton
ZIP 01507
130 Sturbridge Rd
Also serves: Sturbridge, Southbridge, Spencer.
Northborough
ZIP 01532
55 Bearfoot Rd
Also serves: Westborough, Marlborough, Shrewsbury.
Hopedale
ZIP 01747
245 S Main St
Also serves: Milford, Mendon, Bellingham.
Norwood
ZIP 02062
57 Boston Providence Tpke
Also serves: Dedham, Westwood, Walpole.
West Roxbury
ZIP 02132
201 Rivermoor St
Also serves: Roslindale, Jamaica Plain, Dorchester.
Braintree
ZIP 02184
39 Quincy Ave
Also serves: Quincy, Weymouth, Hingham.
South Yarmouth
ZIP 02664
127 Whites Path
Also serves: Hyannis, Dennis, Barnstable.
Haverhill
ZIP 01830
373 North Ave
Also serves: Methuen, Lawrence, Andover.
Blackstone Valley
1 office
Boston
1 office
Cape Cod
1 office
Central
1 office
Merrimack Valley
1 office
MetroWest
1 office
Pioneer Valley
1 office
South Shore
1 office
South of Boston
1 office
Before you go
What a local office actually handles
Walk-in offices are made for face-to-face billing and account work. Everything urgent is handled by the central phone lines, faster.
What you can do at the counter
- ✓ Pay a bill in cash or with a check, especially useful if you do not have a bank account or want a same-day stamped receipt.
- ✓ Set up a payment plan or budget billing arrangement if you have fallen behind.
- ✓ Open or close an account with photo ID, if you have not already done it by phone or online.
- ✓ Resolve a disconnection notice face to face, before the shut-off date.
- ✓ Apply for a low-income discount (Discount Rate) and submit supporting documents.
What the office is not for
- ✗ Reporting a power outage. Call 1-800-465-1212, 24/7. Office staff cannot dispatch crews.
- ✗ Reporting a gas leak. Leave the building first, then call 1-800-233-5325 from outside.
- ✗ Comparing competitive supplier offers. National Grid is the delivery utility. Supplier shopping happens on our supplier directory or on EnergySwitchMA.gov.
- ✗ Scheduling a meter install or move. Field crews are dispatched by phone, not from the counter.
- ✗ Walk-in service outside hours. Most offices keep weekday business hours only. After hours, use the phone lines or the National Grid mobile app.
National Grid in Massachusetts at a glance
The legacy Massachusetts Electric Company and Boston Gas territory, now branded as National Grid since 2000. The footprint wraps around the Eversource zone without overlapping it.
Electric customers in MA
Spread across more than 170 cities and towns.
Gas customers in MA
Concentrated in Greater Boston (Boston Gas territory).
Walk-in offices
Plus phone, web and mobile-app self-service.
Insider tip
National Grid is your delivery company, not your supplier
Like Eversource, National Grid owns the wires and pipes that bring electricity and gas to your home. The kilowatt-hours and therms themselves can be bought from National Grid (Basic Service) or from any licensed competitive supplier in MA.
Walking into a National Grid office to ask about cheaper supply will not get you very far, the staff is trained on delivery and billing, not on the competitive market. For supplier shopping, see our MA supplier directory or the state-run EnergySwitchMA portal.
Quick answers
Before you make the trip, the most common questions about National Grid MA.
Usually no. Almost everything (start service, stop service, set up auto-pay, request a payment plan, change your mailing address) can be done by phone at 1-800-322-3223, in the National Grid mobile app, or on nationalgridus.com. Walk-in offices are most useful for cash payments, in-person help with a disconnection notice, or low-income discount paperwork.
Most National Grid MA offices keep weekday business hours, typically Monday to Friday from 8 a.m. or 9 a.m. to around 4 p.m. or 5 p.m. ET, closed on weekends and federal holidays. Hours can vary by location, so check the office page before driving over.
No. Call the 24/7 outage line at 1-800-465-1212 or report online. The office staff cannot dispatch crews and the office may itself be in the outage.
Leave the building immediately. Do not flip light switches, do not start your car nearby, do not call from inside. Once outside, call the 24/7 gas emergency line at 1-800-233-5325. National Grid will dispatch a technician at no charge.
Yes. Massachusetts retail choice applies in the National Grid footprint. You can stay on National Grid Basic Service (default), pick a competitive supplier directly, or enroll in your town's municipal aggregation if one exists. The delivery half of your bill stays with National Grid no matter what.
Call your competitive supplier first to cancel (watch for any termination fee on a fixed-rate contract), then call National Grid at 1-800-322-3223 to confirm the return to Basic Service. There is no fee to switch back, and it takes one to two billing cycles.
Keep exploring MA energy
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