Hopedale office

Office address

245 S Main St
01747 Hopedale, MA

Local line

(508) 482-1000

Local depot / agency line

Open in Google Maps

Call National Grid (state-wide)

Residential customer service

1-800-322-3223

Mon to Fri, 7 a.m. to 7 p.m. ET

Power outage (24/7)

1-800-465-1212

Report downed wires, ask about restoration

Gas emergency (24/7)

1-800-233-5325

Smell gas? Leave the building, then call.

What this office is for

  • Field operations

    This is the local National Grid depot. Field crews dispatch from here.

  • Walk-in billing is no longer offered

    National Grid closed its in-person bill-pay windows in MA. Pay online, by phone, or at a CheckFreePay agent (CVS, supermarkets) instead.

  • Use the state-wide line for service

    Start, stop, move, billing, payment plans, hardship help: all go through 1-800-322-3223 or your online account.

National Grid in Massachusetts

National Grid delivers electricity to roughly 1.3 million Massachusetts homes and businesses and natural gas to about 900,000. It is regulated by the MA Department of Public Utilities (DPU).

~1.3M

MA electric customers

~900K

MA gas customers

170+

MA cities and towns served

UK

Parent company (London-listed)

Insider tip

Local depots and customer service are not the same place

The Hopedale address listed above is a National Grid operations depot: where line trucks park, where crews stage during storms, and where stockrooms hold poles, transformers, and meters. It is not a customer-facing branch.

For account questions, billing, payments, hardship, or supplier switches, use the state-wide line 1-800-322-3223 or your account at nationalgridus.com. Showing up at a depot rarely speeds anything up.

Frequently asked questions

Can I walk in to 245 S Main St and pay my bill?
No. National Grid no longer accepts walk-in payments at its MA depots. The nearest free cash option is a CheckFreePay agent: most CVS pharmacies and many supermarkets accept National Grid payments at no charge with the bill stub.
My power is out. Should I call the Hopedale number?
No. Call the 24/7 state-wide outage line at 1-800-465-1212 or text OUT to 64743. That feeds the outage map and dispatches the Hopedale crews automatically. Local lines are not staffed for emergencies.
I smell gas. Should I call the local office?
No. Leave the building first. Then call National Grid's gas emergency line at 1-800-233-5325 from a safe distance. Do not use light switches, phones, or any electrical device inside the building.
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