Battle Creek office

Office address

311 E Michigan Ave #100
Battle Creek, MI 49014

Local line

1-800-477-5050

Same as state-wide line; routed to Battle Creek.

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Call Consumers Energy (state-wide)

Residential customer service

1-800-477-5050

Mon to Fri, 7 a.m. to 6 p.m. ET; Sat 8 a.m. to 2 p.m.

Power outage (24/7)

1-800-477-5050

Downed wire? Call 911 first, then Consumers Energy.

Gas emergency (24/7)

1-800-477-5050

Leave the building first, then call.

Start, stop, transfer

1-888-450-9143

Moving in MI? Call 3 business days ahead.

What this office is for

  • Field operations

    Crew dispatch, fleet, and staging during storms.

  • Walk-in billing is rare here

    Most depots are not staffed for payments. Use the online portal, the app, or a CheckFreePay agent (Kroger, Meijer, Family Fare).

  • Use the state-wide lines for service

    Start/stop, billing, payment plans, hardship help: 1-800-477-5050 or your online account.

Insider tip

Local depots and customer service are not the same place

The Battle Creek address listed above is a Consumers Energy operations depot: where line trucks park, where crews stage during storms, and where stockrooms hold poles, transformers, and meters. It is not a customer-facing branch.

For account questions, billing, payments, hardship, or starting service, use the state-wide line 1-800-477-5050 (or 1-888-450-9143 for moving) and your account at consumersenergy.com. Showing up at a depot rarely speeds anything up.

Frequently asked questions

Can I walk in to 311 E Michigan Ave #100 and pay my bill?
Usually not. Most Consumers Energy depots do not accept walk-in payments. The free cash option is a CheckFreePay agent: most Kroger, Meijer, and Family Fare stores accept Consumers Energy payments at no charge with the bill stub.
My power is out. Should I call the Battle Creek number?
No. Call the 24/7 state-wide line at 1-800-477-5050. That feeds the outage map and dispatches the local crews automatically. For a downed wire, call 911 first.
I smell gas. Should I call the local office?
No. Leave the building first. Then call Consumers Energy's 24/7 line at 1-800-477-5050 from a safe distance. Do not use light switches, phones, or any electrical device inside the building.
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