The Michigan walk-in office map.

By Hilary Norris | Updated 22 May 2026 | 4 min read

Eleven utility walk-in offices are currently profiled across Michigan, run by five different companies. Use the filter below to find the office closest to your ZIP, then click through for the address, phone and the reason to visit in person rather than calling.

Offices indexed

IOU offices

Co-op offices

Different companies

Walk-in office directory

Find your nearest Michigan office

Filter by region, by utility, or search a ZIP / town. Every card opens the full profile with phone and operating hours.

Region

Utility

490

Battle Creek

ZIP 49014

Southwest

Consumers Energy

311 E Michigan Ave #100

Walk-in service Open office

496

Cadillac

ZIP 49601

Northern Lower

Consumers Energy

330 Chestnut St

Walk-in service Open office

485

Flint

ZIP 48506

East Central

Consumers Energy

3201 E Court St

Walk-in service Open office

494

Muskegon Heights

ZIP 49444

West Michigan

Consumers Energy

2724 Peck Street (Inside City Hall)

Walk-in service Open office

483

Pontiac · Waterford

ZIP 48328

Metro Detroit

Consumers Energy

490 North Telegraph Road

Walk-in service Open office

480

Royal Oak

ZIP 48073

Metro Detroit

Consumers Energy

4600 Coolidge Hwy

Walk-in service Open office

486

Saginaw

ZIP 48602

East Central

Consumers Energy

2400 Weiss St

Walk-in service Open office

496

Reed City

ZIP 49677

Northern Lower

Great Lakes Energy

4493 200th Avenue

Walk-in service Open office

493

Blanchard

ZIP 49310

Central Lower

HomeWorks Tri-County

3681 Costabella Ave

Walk-in service Open office

490

Paw Paw

ZIP 49079

Southwest

Midwest Energy

59825 S. LaGrave

Walk-in service Open office

499

Ironwood

ZIP 49938

Upper Peninsula

Xcel Energy

112 N Lake St

Walk-in service Open office

Do not visit the office for emergencies

For outages and gas leaks, call instead

Walk-in offices handle billing, payment plans, account setup and disconnect notices. For power outages or gas emergencies, always call the 24/7 utility line, day or night.

Utility	Customer service	Emergency 24/7
Consumers Energy Electric + gas	1-800-477-5050	1-800-477-5050
DTE Energy Electric + gas	1-800-477-4747	1-800-477-4747
Great Lakes Energy Electric co-op	1-888-485-2537	1-888-485-2537
Indiana Michigan Power AEP subsidiary	1-800-311-6424	1-800-311-6424
PIE&G Electric + gas co-op	(989) 733-8515	1-800-423-6634

CallMePower explains

When a walk-in visit beats a phone call

Most questions are faster by phone, but a handful of situations are still better handled at the counter.

Cash bill payment

If you cannot pay by card, check or ACH, every walk-in office accepts cash. The transaction posts the same day, which can prevent a pending disconnection.

Paper documents

Disputed charges, landlord-tenant transfers and DHHS energy assistance forms often need physical signatures or stamped originals. Faster in person than by mail.

Co-op annual meeting

If you are a Great Lakes Energy, HomeWorks, Midwest Energy or PIE&G member, the local office is also where board elections and the annual member meeting take place.